Loan Servicing Supervisor - Consumer

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The Position

Job Title

Loan Servicing Supervisor - Consumer

Job Description

SUMMARY

The Consumer Loan Servicing Supervisor position is responsible for leading the Loan Account Servicing Department in daily functions, processes and risk controls to ensure loan accounting and data integrity. This position also serves as a key mitigation of operational risks in Jack Henry loan accounting system including but not limited to loan data input, maintenance, research, advance & payment processing, GL reconciliation, and loan customer service.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Oversees uploads of loan transactions accurately and timely to the core loan accounting system in accordance with approved request, policies and procedures.
• Ensures accurate and timely file maintenance and/or adjustments of loan data in core loan accounting system.
• Provides feedback, suggestions for improvement, and tools to help employees meet goals.
• Makes decisions on complex equity, commercial, consumer loans regarding situations not addressed in policy or procedure, ensuring we address compliance, risk mitigation, and member experience.
• Manages process changes by communicating with the team and ensuring working procedures/instructions are updated accordingly.
• Provide coaching, training, mentoring to employees among team.
• Ensures accurate and timely application of payments received.
• Ensures that departmental production goals, service standards and cooperation ratings are met or exceeded.
• Processes daily and monthly reports generated from CORE loan accounting system and other reports as designated.
• Ability to adjust priorities to changing circumstances and maintain quality in fast paced atmosphere.
• Assists internal customers with routine loan inquiries.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Provides leadership and support to assigned work group and other loan operations staff members when appropriate.
• Must be very customer centric and able to manage large volume of documentation requests while maintaining a high level of accuracy and quick turnaround.
• Provides coaching and participation in counseling, and discipline.
• Maintains a professional work environment
• Assists other departments