Supervisor, Customer Service

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

The Platinum Team Supervisor is responsible for managing all aspects of employee performance and their relationship with our Field members. They will assist in maintaining appropriate empowerment guidelines and adequate departmental controls to minimize risk and assure compliance with regulatory and legal requirements as well as company policies and procedures.

This position is hybrid, with a minimum of 3 days in the office.

Candidate must live in metro Atlanta Area, to be considered.

Salary: Up to $62K

Responsibilities & Qualifications

They are responsible for maintaining and delivering the departmental training program; they will assist in the interviewing process and make recommendations on hiring. The Platinum Team Supervisor must also be proactive in reviewing statistics and stay focused on company targets. They must actively manage relationships, take ownership of issues, and be results-oriented. The Platinum team is an evolving department, and the supervisor must be flexible, open to new ideas, and able to develop and promote new processes and workflow.

Job Duties & Responsibilities:

• Aligns staff to department’s goals of consistently excelling in service expectations
• Provide support to the Platinum Services Team in all aspects of Life Operations
• Create a work environment that encourages creative thinking and innovation
• Act as an advocate for the Team’s, Client’s or Agent’s cause
• Ability to communicate with high-level leaders within the Company and all levels of the Primerica Field Force
• Acts as a Subject Matter Expert in all areas of Life Insurance Operations
• Evaluating exception requests and has the authority to put the Company at risk as outlined in Departmental Approval Guidelines
• Stays up to date on processes, techniques, and systems. 
• Develop, implement, and maintain internal controls 
• Supports Company initiatives to both the Team and Field Leaders
• Training and coaching of Customer Service Representatives as necessary
• Prepare and analyze business
• Analyze types of calls and trends to determine if there is an opportunity for improvement, both for individuals and on a departmental level, and offer recommendations.
• Remain current on all policies and procedures
• Applies understanding of the business to achieve departmental objectives
• Protect the Company’s authority to do business by complying with legal and ethical standards, policies and procedures
• Evaluating exception requests and has the authority to put the Company at risk as outlined in Departmental Approval Guidelines
• Candidates must obtain Life License within 90 days of hire.

Hours:

• Monday-Friday
• 9am-6pm/10am - 7pm
• Hybrid in Office 3 days per week

Required Qualifications

• Bachelor’s Degree or equivalent work experience in the Insurance Industry
• Subject matter expert in all of Life Operations
• Excellent written, presentation, communication, and coaching skills
• Excellent organizational skills
• Ability to identify, analyze, and resolve issues; understands and recognizes impact to the department
• Ability to work under deadline pressure in a high volume, fast-paced environment
• Ability to effectively delegate, give clear direction, and initiate projects
• Ability to meet deadlines for several simultaneous projects
• Ability to develop and promote new processes and workflows 
• Able to work with various key personnel and management to better serve our Field Agents

#Dice

#LI-SH1

FLSA status:
This position is exempt (not eligible for overtime pay):

Yes

Our Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off