DIRECTOR OF CONTACT CENTER OPERATIONS (ONSITE)

Employment Type

Regular/Full-Time

Qualifications

What It Takes
We are seeking a visionary contact center leader with proven experience leading remote workforce operations at scale. The ideal candidate is a strategic thinker and dynamic communicator who thrives in collaborative environments and inspires high performance across teams. This individual will bring deep expertise in customer experience strategy and contact center innovation—someone who not only understands modern service delivery models but can translate that knowledge into actionable plans, drive execution, and adapt with agility as business needs evolve. A successful candidate will demonstrate a strong ability to lead through change, foster engagement, and deliver measurable results aligned with organizational goals.

In addition, we are looking for:
• A bachelor's degree in business administration or communications or related field
• 5+ years of contact center leadership experience
• Experience leading a large temporary or part-time workforce
• Experience leading enterprise-wide technology initiatives; including driving selection and rollout of large-scale contact center systems
• Preferred experience with off-shore vendor negotiations/oversight
• Preferred budgeting experience
• Possesses a working knowledge of Word, Excel, and forecasting/WFM programs.
• Understanding the importance of confidentiality regarding employee and customer information

Job Category

Customer Service

About Us

At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America’s leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.

Benefits Details

SC Data Center is not just about growing our profits – We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:

Medical/Dental/Vision insurance

A robust Wellness Program including Onsite Healthcare

Superb Retirement Plans (401K & a company-funded Pension Plan)

Extensive Paid Time Off (PTO) benefits

Seven 4-day work weeks in the summer months to give our employees additional time off

Educational Assistance

Company Profit-Sharing

Company Product Discounts

And, so MANY more!

City

Monroe