Field Service Support Technician

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Field Service Support Technician installs, modifies, and makes minor repairs to computer hardware and software systems and provides technical support to internal customers utilizing Gordon Food Service technology products.

What you will do:

• Provide second line of support to internal Gordon Food Service customers. 

• Provide solutions to hardware and software issues.

• Install new software, hardware and peripheral components, such as monitors, keyboards, printers, and disk drives for customers following design or installation specifications.

• Answer client’s inquiries concerning systems operation’ diagnoses system hardware, software, and operator problems, and recommends or performs remedial actions to correct problems based on knowledge of system operation.

• Other duties and responsibilities as assigned.

When you will work:

• Monday to Friday, 8am to 5pm

• On site 5 days/week in Wyoming, MI

What you will bring to the table:

• H.S. Diploma or equivalent required

• 3 years previous personal computer and peripheral experience preferred

• Must have good innovation, creativity, problem solving, negotiating, and teamwork, skills.  

• Must have good time management, organizational, written and verbal communication skills.  

• Must display good presentation, change and conflict management, facilitation, and collaboration abilities.  Must be able to provide Network and server support.  

• Must strive to meet or exceed personal and team objectives.

• Develops solutions to a variety of problems of moderate scope and complexity.  Refers to policies and practices for guidance.

• Must have knowledge of Windows 95/98, Windows NT, and Windows 2000.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.  If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. 

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.