Point of Service Scheduler - Radiology Scheduling

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Works under minimal supervision to complete daily functions of the diagnostic and/or point of service schedulers which includes but not limited to outpatient laboratory, imaging, interventional and/or electrophysiology procedures. Provides scheduling of patients to include intricate scheduling protocols for department or clinic. The Scheduler should aim to be part of an elite team that supports UT Southwestern operations and initiatives. Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times May complete patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows. Identifies and reconciles patient appointments with orders to ensure all patients are scheduled appropriately and timely. Manages Schedule Order workqueues according to daily assignment, Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available.

 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma GED equivalent 
   

• Experience
  2 years experience in medical office environment 
  Exposure and working knowledge of physician billing, medical collections, coding, surgery scheduling and/or patient access. 
   

Preferred

• Education
  2 years of college 
   

• Experience
  1 year healthcare scheduling and/or surgery scheduling to include oncology or chemotherapy treatment depending on point of service 
   

JOB DUTIES

• Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times.
• May complete patient pre-registration, insurance verification and patient out