Mental Health Technician - Medical Operations (Nashville, TN)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

The Mental Health Tech Medical Operations creates a positive first impression for visitors and staff with a focus on outstanding customer service. This position is responsible for the coordination of scheduling clinic appointments for consumers while assuring a safe and comfortable environment for consumers and staff. This staff monitors Consumers in the clinic/lobby and intervenes with established therapeutic approaches if a consumer’s behavior escalates and creates a potentially unsafe environment.

Job Title: Mental Health Technician - Medical Operations (Nashville, TN)

Schedule: Monday - Friday 8:00am - 4:30pm (onsite)

JOB SUMMARY: The Mental Health Tech Medical Operations creates a positive first impression for visitors and staff with a focus on outstanding customer service. This position is responsible for the coordination of scheduling clinic appointments for consumers while assuring a safe and comfortable environment for consumers and staff.  This staff monitors Consumers in the clinic/lobby and intervenes with established therapeutic approaches if a consumer’s behavior escalates and creates a potentially unsafe environment.

RESPONSIBILITIES:

• Maintains and coordinates scheduling of new and return appointments for consumers with providers and nursing staff.  Communicates details of these appointments to appropriate staff.
• Schedules transportation for return appointments when necessary. This includes internal transportation resources as well as external transportation companies.
• Answers phones promptly and courteously, retrieving messages when needed.
• Assumes responsibility for the maintenance of professional calendars and schedules of Medical Operations.
• Prepares and distributes daily appointment schedules to providers, nurses and appropriate staff, as needed.
• Ensures that consumers are checked in for their appointments, updates any changes to address, phone number or insurance coverage, as needed. Scans insurance cards into the electronic medical record.
• Monitors the lobby to verify no consumer waits for an extended time without checking in with the consumer and giving updates as to their expected wait time.
• Keeps the lobby and desk area neat and clear of boxes and other clutter. Notifies other departments of package arrival, as needed.
• Collects co-pays for clinic visits, as appropriate.
• Promotes a recovery-based, trauma-informed approach to care that emphasizes hope, respect, self-direction and empowerment.
• Uses Motivational Interviewing techniques to connect with individuals and assist them in meeting their goals on their recovery journey.
• Assists in escorting Consumers to the Crisis Stabilization Unit (CSU) and Crisis Treatment Center (CTC).
• Assists teammates in de-escalating Consumers in crisis and provides on-going monitoring. to ensure Consumer and staff safety. Uses Therapeutic Options restraints/seclusion, when needed to ensure the individual’s safety and the safety of others.

REQUIREMENTS:

• High school diploma or general education degree (GED)
• Minimum of 1- 2 years’ experience working in the mental health or health care field preferred.
• CNA, CNT, MA, EMT a plus and preferred.
• eCW experience a plus
• Therapeutic Options certification a plus
• Visible Hand experience a plus
• Valid Tennessee Driver’s License
• Acceptable Criminal Background Investigation
• Acceptable Motor Vehicle Report (MVR)
• Personal Automobile Insurance
• Successful Completion of Therapeutic Options (TO) Training

ABOUT YOU:

Customer Service/Approachability Skills

• Builds appropriate rapport with consumers and teammates
• Maintains friendly customer service attitude
• Is pleasant and gracious
• Ability to listen well and