Customer Relations Coordinator II

Position Title:

Customer Relations Coordinator II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High School diploma or equivalent and 2 years of related experience

Preferred Qualifications:

Customer service experience which includes direct customer interaction by phone, email and face-to-face 

Experience which demonstrates computer skills, which includes, but is not limited to Word, Excel, Power Point, Adobe Acrobat, etc

General Office experience with an emphasis in dealing with a variety of people with broad and changing needs

Experience collaborating with team members

Job Description:

The Department of Public Safety at Iowa State University is seeking to hire a Customer Relations Coordinator II position.  This position will be responsible for providing assistance to customers at the front counter, over the phone and email.

Duties may include:  

• Determine the permit type to be purchased by vendors, staff, faculty, students, and visitors.
• Process citation payments.
• Answer phone calls, answer questions and direct calls.
• Help with customer questions regarding accounts, vehicle changes, parking issues, permits, citations, and special event parking.
• Assist with online forms and data entry.

The duties of this position will require the ability to work with various groups of people including angry and disgruntled customers, good communication skills both written and verbal, and the ability to problem solve and multi-task. 

Example of Duties
• Provides product information, recommendations, and suggestions to meet customer needs.
• Explains policies, procedures, and offerings to customers.
• Fulfills customer requests, invoices, billing, orders, etc.
• Resolves customer issues.
• Coordinates special projects.
• Maintains and builds customer relationships.
• Assists with marketing, promotions, and sales.

Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS803

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
 

Original Posting Date:

August 25, 2025

Posting Close Date:

September 1, 2025

Job Requisition Number:

R17663