Project Management Senior Professional II (non-technical)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Project Management Senior Professional II (non-technical)

About your role:
You will join a cross-functional program team at Fiserv focused on delivering reliable customer care and call center transformation initiatives. This role leads medium-to-large projects that align operational, business, and technology partners to improve service delivery, reduce risk, and meet cost and timeline objectives.

What you’ll do:

• Define project scope, develop detailed project plans, track milestones, and manage dependencies, risks, and change controls.
• Coordinate cross-functional workstreams with call center operations, workforce management, business analysis, and IT to ensure timely delivery of business requirements.
• Facilitate requirements gathering, process mapping, change impact assessments, and signoffs with business owners and stakeholders.
• Manage project communications, status reporting, stakeholder updates, and escalation of critical issues to senior leadership.
• Drive continuous improvement by identifying process or procedure changes and recommending measurable improvements.
• Mentor and coordinate contributions from matrixed team members and external vendors to achieve project outcomes.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 5+ years of experience in project management leading medium-to-large initiatives using Agile and Waterfall methodologies.
• Experience in eliciting, documenting, and managing business requirements and process mapping.
• Experience with Microsoft Project and project scheduling tools.
• Experience with collaboration and issue-tracking platforms such as Jira, Confluence, and SharePoint.
• Bachelor’s degree or 4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• PMP or CAPM certification.
• Change management certification and practical application in projects.
• 3+ years of experience in call center and customer care operations management
• Transformational program experience with workforce management platforms and contact center platforms (e.g., Genesys).
• Experience implementing or integrating CRM/service platforms such as Salesforce Service Cloud.
• Demonstrated stakeholder management with executive-level sponsors and cross-functional leadership in transformational programs.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires flexibility to work overtime, including weekends and holidays.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

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Salary Range:

$67,500.00-$100,000.00

These pay ranges apply to employee