Patient Access Representative - AGP

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative - AGP

                        

Location

Stow

                    

Facility

Stow Health and Wellness

                     

Department

Patient Registration-Cleveland Clinic Akron General

                      

Job Code

B15028

                     

Shift

Nights

                       

Schedule

11:00pm-7:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Akron General's Stow Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility. 

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients, verify information and collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family members. 

 

A caregiver in this position works days from 7:00AM – 3:00PM, with rotating 3rd or 4th weekend requirements. Flexibility to work 8:00AM – 4:30PM or 10:00AM – 6:30PM, as needed, is required.

 

A caregiver who excels in this role will:  

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.  

• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.   

• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.  

• Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.  

• Complete questionnaires to assist departments with preparing for patients.  

• Utilize the screening tool for self-pay patients to determine any possible payer source. 

• Refer patients to financial counselors.  

• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).  

• Obtain, scan and index physician orders.  

• Cross train to staff all patient access areas.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED