Patient Scheduler- PAH

Company:

Providence at Home with Compassus

 

Position Summary

This position is responsible for scheduling Hospice clinical staff visits for a multi-disciplinary team of RNs, MSWs, LPNs, and HHAs using a computer based scheduling program. This position is the main hub of support and communication for clinicians to ensure efficient and coordinated service delivery. The Scheduler coordinates and collaborates with clinicians of all disciplines, Patient Access staff, and managers to create smooth and accurate transfer of information to provide the highest level of patient care.

This is a clerical position and is responsible to utilize appropriate lines of authority in a timely and effective manner. Performance is evaluated by the Home Health OR Hospice Manager.

Position Specific Responsibilities

• Provide an accurate daily schedule of clinical visits for hospice services:
• Schedule additional visits as patient needs develop; coordinates schedules taking into consideration caseload capacity, continuity of care, staffing levels, geographic areas, and individual clinical expertise to maximize efficiency, safety and quality of care.
• Make adjustments as necessary to scheduled patient visits when staff call in sick, assigned low census, or are on vacation.
• Support productivity requirements in developing patient visit schedules in the McKesson electronic scheduling system; communicate with staff on a regular basis regarding changes in schedules, changes or variations in coverage needs, patient volumes and staffing levels to assure efficient, effective and consistent patient coverage.
• Communicate scheduling needs and coverage to managers; provide input and observations regarding the day-to-day function of the department to managers.
• Participate in planning and implementing activities to accomplish the department goals and objectives.
• Maintain confidentiality of all ministry, company, and patient information.
• Ensure proper handling and disposal of confidential documents as outlined in applicable Providence polices, and HIPAA regulations.
• Answer incoming telephone calls to appropriately address caller’s needs or routing them correctly.
• Contributes to overall team functioning through effective time management and utilization of problem-solving skills to address team issues.
• Appropriately utilizes manager for guidance/problem solving, including complaint issues and concerns.
• Attend staff meetings, quality improvement activities, and in-service training sessions assigned.
• Complete all HealthStream modules in the assigned time frame.
• Participates in new staff or volunteer orientation and training as appropriate.
• Works in accordance with Providence Health & Services Mission, Vision and Values, as well as established standards of care.
• Reviews Daily patient visit records, edits and moves visits accordingly and in consideration of clinical abilities and location, patient status, staffing levels, etc.
• Completes data entry into McKesson in an accurate and timely manner.
• Communicates effectively with clinical staff regarding schedules, changes and troubleshooting.
• Communicates effectively with supervisor and appropriately escalates issues that require higher level or strategic input for problem resolution.
• Answers phone calls and directs them appropriately; represents Providence in a positive and professional manner at all times in phone etiquette.
• Participates in quality improvement activities and work outs as needed, provides input or makes suggestions for operational process improvements.
• Supports the department with other general, administrative and/or operational needs.

Education and/or Experience

• Preferred - 1 year Previous experience in scheduling or in clerical/data entry position using spreadsheets and databases.
• Preferred -  Experience in health care setting/home health industry.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate t