Patient Intake Team Lead - Full Time - Day

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Intake Team Lead is responsible for performing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquires; responding to medical records requests, billing inquiries, preparing reports and maintenance of department records. In addition, assisting the department leads to oversee the day to day workflow of patient intake representatives (PIR), assuring that all pertinent tasks are completed by PIRs efficiently and accurately, taking a lead role in motivating the teams to meet and exceed departmental goals and navigate through current and new department initiatives. Assists in initiatives for the growth and development of PIRs and the department.