Senior IT Business Analyst

About ITT:

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

Position Summary

The IT Business Analyst is responsible for all functional aspects of various ERPs, integrated applications, and reports supporting the Aerospace Controls business in Valencia, CA.

As a cross-functional IT and Business matter expert, this role is crucial to ensuring the effectiveness of business systems and their related business processes. This position will work with the IT team to document existing functionalities (business logic) and requirements, resolve issues, and implement solutions for business needs. The candidate will report to the IT leadership team of the value center (Connect & Control Technologies).

The IT Business Analyst collaborates with business stakeholders in Operations, Quality, Sales, Finance, Engineering, and other front-end teams to understand key business objectives and goals, analyze and prioritize process and systems opportunities, and assist businesses with reports and/or data integrity. For a person to be successful in this role, they will need to be highly driven (“high motor”), able to balance many active priorities, detail-oriented, planful, comfortable in searching out and addressing ambiguity, able to drive results to achieve intended business outcomes consistently, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner. Furthermore, a successful person in this role will be able to identify and exploit opportunities that enable continuous business process improvement, leveraging information technology to automate and streamline various business processes.

This position involves managing end-user relationships, responding to critical and routine application support requests (via the first-line support global IT ticketing system and emails), triaging dealing with business logic and non-development needs (coding is not a requirement), engaging in projects, and liaising with various IT teams.

Essential Responsibilities

• Translate user needs and business requirements by writing documentation or editing functional specifications for current systems and reports, system changes, and/or system enhancements; present ideas/solutions focused and concisely.
• Collaborate with business partners, BRMs (Business Relationship Managers), project managers, developers, technical resources (vendors), and application support team to write precise, complete, functional design specifications for reports, forms, workflows, interfaces, and data mapping.
• Lead the effort to reverse engineer business logic in software and document the corresponding functionality/business rules.
• Assess the existing report landscape and identify new opportunities to examine data.
• Respond to user issues in a timely manner to support a fast-paced manufacturing environment.
• Troubleshoot and analyze ro