Part Time Customer Care Representative, Salem Campus

About the Oregon Humane Society

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. Through our mission of Creating a More Humane Society, we are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org for more information.

The Position

The Customer Care Representative is a vital member of the OHS Shelter Operations team responsible for providing the highest quality of care to animals in residence at the Oregon Humane Society and facilitating interactions with the public. Responsibilities support one of the following departments: Animal Care, Customer Care or Admissions. These activities include feeding, cleaning, intake and adoption support of animals; customer service, hospitality and responsiveness to OHS visitors. All OHS staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and OHS programs. This is a part time role with 20-25 hours per week - shifts will be Wed-Sun. 

Essential Responsibilities

PERSONAL LEADERSHIP

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity. 
• Demonstrates an awareness of their individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

LEARNING

• Contribute to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct, if necessary.
• Ensure data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.
• Build in appropriate feedback loops to see if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

• Represent OHS, as requested, at key stakeholder and sectorial meetings or engagements.
• Communicate effectively to executive, and other stakeholder groups to ensure they are informed and able to actively engage
• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.
• Leverage our best practices externally and grow OHS’ reputation as a leader in this space by identifying opportunities to share the process and results in the broader animal welfare sector through presentations, whitepapers, blogs, etc.

PRIMARY RESPONSIBILITIES

• Act as a vital member of the Shelter Operations team by providing appropriate animal husbandry, handling and screening according to established protocols and procedures. Stock areas and housekeeping duties as assigned.
• Collaborate and communicate effectively, provide excellent customer service – internally and externally.
• Reliably and accurately complete work by following up on requests, checking work for errors, completing requests on or before deadlines and assuming responsibility for successes or errors.
• Provide timely and appropriate education to clients on an as-needed basis.
• Assist with euthanasia services and handling animals for cremation services.
• Sort in-kind donations and distribute to appropriate departments. 
• Assist in training new staff/volunteers.
• Perform any other duty as request by management.

SUPERVISOR RESPONSIBILITY

None

ACCOUNTABILITY

Rep