Quality Assurance Manager

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal® is hiring a Quality Assurance Manager. The Quality Assurance Manager is responsible for ensuring compliance with all required portfolio training, as well as Allied Universal standards.

 

RESPONSIBILITIES:

• Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio.
• Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits; manage customer’s evidence.com account, where applicable
• Serve as a backup trainer in the absence of a regional trainer
• Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training.
• Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations.
• Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
• Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers.
• Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training.
• Conduct field training & "red team" exercises for Security Professionals and Supervisors.
• Conduct special projects on an as-needed basis to support the assigned portfolio.

QUALIFICATIONS (MUST HAVE):

• High School Diploma or equivalent
• Pass any State-required training or other qualifications for licensing as required to include, but not limited to:
• CPR/First Aid/AED Certified Instructor
• Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
• Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
• Must be certified to teach all required trainings for the portfolio, including firearms where applicable
• Minimum of two (2) years of classroom instructor experience
• Ability to work independently with little to no direct supervision.
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients.
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required.
• Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint and able to effectively utilize all available office management technology.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Professional, articulate, and able to use good independent judgment and discretion.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• National Rifle Association (NRA) Law Enforcement Instructor certification, or able to meet all NRA Law Enforcement (LE) eligibility requirements.
• College coursework in Education, Business, Criminal Justice, Human Resources, Security Management, or related field
• Prior experience in the fire service, security industry, law enforcement and/or military
• Experience in security operations or other functions of security industry

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays ann