May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. 

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

As an Autonomous Vehicle (AV) Operations Specialist you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.

Essential Responsibilities

• Monitor and support autonomous vehicles in real time during operations
• Ensure that operations during each shift follow rigorous safety guidelines
• Follow daily protocols and track site performance metrics to systematically improve outcomes
• Address technical problems and coordinate with engineering teams for timely resolutions
• Train and help develop autonomous vehicle operators by conducting team huddles and coaching through video review or ride-alongs
• Monitor health of vehicles at all times using company tools for observation
• Log real time feedback regarding autonomy performance to be sent to engineers
• Maintain accurate records of vehicle operations and performance
• Investigate and complete accident reports, incident escalations, and customer complaints
• Interact with the public as an ambassador for May Mobility’s technology 
• Test software changes with focus on safety and communicate clear feedback
• Other duties as assigned

Skills and Abilities

Success in this role typically requires the following competencies:

• Strong technical aptitude and ability to learn new software and processes 
• Data collection and organization
• Ability to communicate effectively
• Ability to coach and lead by example
• Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• High comfort level with making judgment calls in ambiguous situations
• Understanding of best practices when it comes to top-notch customer service
• Ability to work effectively with team members at all levels of the organization
• Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.) 

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

• Eager to take on a first-time people management role and grow as a confident, inspiring leader.
• Experience taking leadership of processes and driving continuous improvement in a fast-adapting and customer-focused environment.
• Previous experience working at a technology focused company 
• Experience working in Google Suite Application (Gmail, sheets, docs, etc.) 

Desirable

• Experience as a leader in a fast-adapting and customer-focused environment
• Associates degree or higher in Business, Technical Operations, or related area
• Prior experience in operations or logistics or Fleet Management 

Physical Requirements