Patient Account Specialist II (Accounts Receivable) - Hybrid, 847 Rogers St, Lowell

Hours: 40 hours per week - Monday through Friday from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM.

Location: Hybrid working model. Required to work onsite once per week at 847 Rogers St. Lowell, Massachusetts.

Requirements: 3-4 weeks of onsite training required to start.

Job Profile Summary 

​This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing.  In addition, this role focuses on performing the following Patient Financial Services duties: Facilitates the reimbursement for clinical services provided to patients. Submits claims to health insurers, follows up with health insurers about submitted claims, and performs appeals for non-clinical denials, etc.    An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.  Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. 

Job Overview 

This position is responsible for accurate and timely posting of cash payments and rejection messages to patients accounts along with timely and correct reconciliation adhering to established policies, protocols and procedures. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Two (2) year of experience in an automated medical billing and collection environment for a medical services provider and/or third-party payer. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Separates cash items from either lockbox or mail and prepares for posting. 

2. Compute remits, when necessary, and post cash payments to patient’s accounts quickly and accurately as per procedure, balancing to control totals. 

3. Review, prioritize, research and resolve holding accounts in a timely and accurate manner. 

4. Follows up on all outstanding or incorrectly paid or rejected claims by utilizing the required reports.  Involves telephoning and/or rebilling the claims. 

5. Identifies problems and discrepancies within the system, payer payment or policies and brings them to the supervisor’s attention. 

6. Identify uncollectible accounts and write off to the appropriate write off code in a timely manner. 

7. Determines transactions and enters into GL either manually or through sys