IT Proximity Operator - 4601

We are seeking a talented and experienced IT Proximity Operator to work for our client, ATOS, in Grange, Dunsany, Co. Meath, Ireland.

Job Responsibilities:

• Provide user friendly, on-hand support to the users in multiple locations.
• Perform analysis, diagnosis and resolution of desktop/Laptop, Printer, Mobile device, Copier and LAN and other miscellaneous hardware equipment problems for end users within Service Level Agreement guidelines.
• Inform customers on the status of their Incidents/requests and ensure customer satisfaction.
• Install, configure, and support state issued mobile devices and other tech devices such as iPads and tablets.
• Resolving incidents or end-user requests remotely by phone.
• Handle face-to-face requests for technical assistance from the final users.
• Provide special events’ support to the users’ community.
• Take part in a one-on-one information session with the users at a proximity location or a specific location (e.g. genius bar).
• Provide VIP support to executives and high-level visitors.
• Provides timely resolution of end user problems in an accurate manner.
• Provide, on occasional basis (back-up activities / reinforcements), videoconference & conference support activities.

Job Requirements:

• Good spoken and written knowledge of English (min. B2).
• Excellent knowledge of all round IT (Office, Windows).
• Excellent knowledge of Microsoft Office applications.
• Good expertise in the informatics environment (Microsoft OS; internet browsing, Linux an MAC OSX).
• Good expertise on telework/Web conference (Pulse secure, VPN, Web conference (Skype, Teams, Zoom, WebEx, etc.)
• Good expertise on Mobile Device (Apple and Android).
• Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.
• Experience in facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.
• Experience in deploying/imaging desktops and laptops and performing hardware diagnostics.
• At least 3 years of work experience in a similar job (traineeships counting as experience).
• Experience with ticketing systems (ServiceNow or other Ticketing systems).
• Excellent customer service skills.
• Excellent problem solving and analytical skills.
• Demonstrated knowledge of Analysis Tools/Commands.
• Strong service orientation and time management skills.
• Solutions oriented mind.
• Team player with strong communication skills.
• Able to quickly assimilate procedures.
• Demonstrated ability to prioritize the incident and request.
• Able to manage complex and stressful situations that require rapid and effective resolution of incidents.
• Comfortable in international and multicultural working environment.
• Punctual, meticulous, and reliable.
• Desired qualifications:
• Knowledge of/or experience in ITIL environment.
• Knowledge of other EU languages is a plus.

Ideally (in addition to the above-mentioned specifications) some knowledge/experience in the below:

• Knowledge of large-format video conference rooms, auditoriums and the equipment deployed in those spaces.
• Audio-visual and presentation technologies experience in a professional environment.
• Knowledge of the operation and troubleshooting of Audio-Visual and videoconferencing related technology.
• Knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web Conferencing and/or Webcasting applications.
• Knowledge and understanding with Tandberg/Cisco, Crestron/AMX.

EU Nationality is a prerequisite for the majority of our job openings. However, for select positions, we may also consider CVs from candidates who hold citizenship in NATO member countries or have the required work permit for the location where the client is based or where the job is to be performed.


WHO ARE WE?

VASS (https://vasscompany.com/en/) is a leading digital solutions group of companies headquartered in Madrid, Spain, present in 26 countries in Europe, the Americas and Asia with more than 4,700 professionals

VASS helps large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.

All our growth comes from our talented people, passion for innovation, and a constant search for improvement, always the VASS way: “Complex made simple”.