Motor Safari - Supervisor (Seasonal)

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This position contributes to the success of Brookfield Zoo Chicago (“BZC”) by contributing to the goals of providing an extraordinary guest experience and to BZC’s revenue and financial sustainability goals by ensuring staff are friendly and approachable, they engage guests, provide strong customer service, and portray a good example of Brookfield Zoo Chicago’s mission.

This is a seasonal non-union hourly position, grade GS008-2 with a pay rate of $18.35 per hour. For our Benefits Summary Information, follow this link to our Benefits Table or copy and paste the following in your internet browser www.brookfieldzoo.org/custom.czs/files/06/06337b2c-b3db-45a2-8eb2-f8362486bd0e.pdf (please refer to the non-union, seasonal employee section) and/or refer to the benefit details provided below after the job description information.

Brookfield Zoo is open 363 days a year, the work schedule involves working various shifts, including weekdays, weekends, and holidays. We especially appreciate candidates who can commit to consistent weekday availability throughout the year. To ensure that BZC can provide reliable service and maintain a consistent quality experience for our guests, availability of a minimum of three days per week including one day on the weekend is strongly desired. Shifts typically range from 4 to 8 hours, with work schedules starting as early as 8:00 AM and ending as late as 7:00 PM (and 10:00 PM on weekends or for special events). Work schedules are based on the needs of the operation. This position requires the ability to operate a large vehicle through crowds of people and speak on a microphone. It also requires work in a variety of weather conditions. Minimum age of 18 and valid driver’s license required.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.

1. *Provide the highest level of quality customer service while representing Brookfield Zoo Chicago in a professional manner. Interact positively with guests and crew and maintain a positive, friendly, and professional image at all times. Provide assistance and directions to guests, including effectively resolving guest complaints and escalating as appropriate.
2. *Deliver extensive park narratives on Motor Safari trams and buses while driving in a safe, conscientious manner, including through large crowds.
3. *Operate Carousel, Virtual Reality, and other assigned attractions in a safe manner following established procedures. Perform and maintain daily operational checklist.
4. *Supervise and train seasonal staff on required duties, including safely driving trams and buses, crafting their narration, and ensuring seasonal crew follow established procedures for Motor Safari, Carousel, Virtual Reality, and other attractions and duties.
5. *Ensure trams, buses, hay carts, Carousel, Virtual Reality, and other equipment are maintained and accessible. Ensure all equipment is being regularly cleaned, as needed, and communicate equipment issues to the appropriate department. Establish routes for safe Motor Safari operation based on accessibility of roads and exhibits to achieve the best possible experience for zoo and event guests.
6. *Assist in developing and updating narration script and special event information. Ensure staff has appropriate tour materials and updated information.
7. *Assist in developing schedules and assignments of operations for trams, buses, hayride, Carousel, events, and other attractions.
8. *Assure a clean, neat appearance of self, seasonal adventure guides, vehicles, tram areas, and attractions at all times, which includes washing and cleaning of vehicles and Carousel when necessary.
9. *Provide assistance with Mold-A-Rama machine filling and uniform room as needed.
10. Assist management with seasonal staff performance evaluations and checklists.
11. Act as manager-on-duty in manager’s absence.
12. Other related duties as assigned.

* Denotes Essential Job Functions

POSITION REQUIREMENTS:

• Must be at least 18 years of age.
• Demonstrated strong customer service skills.
• Demonstrated ability to work effectively under pressure and meet deadlines.
• Demonstrated ability to effectively resolve guest and employee-related issues.
• Ability to handle multiple tasks required.
• Must be outgoing, positive, and personable.
• Ability to speak clearly and articulately and communicate well with the public required.
• Accurate, basic math and reading skills required.
• Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
• Valid driver’s license required at time of hire. Illinois residents must possess a valid Illi