Facility Director (61221)

General Summary:

The Facility Director (FD) is a prominent role in the organization. Each facility is a very public expression of our Mission and Values. The Facility Director, then, has the most direct opportunity to impact patients’ lives on a daily basis. The FD is accountable for the performance of the team and the positive impact we can have on patient’s lives. The FD will lead a team that is also attentive to systems, processes, and protocols such that the facility thrives month after month. The FD will balance patient care, team development, and operational needs on a daily basis.

The FD will have autonomy to manage over 50 or more staff members, and a facility that generates significant revenue per year. The FD will make important decisions often that require insight, judgement, and wisdom. The FD will often work side by side with the Regional VP, the Medical Director, and other shared central resources and specialists to accomplish his or her work. The FD will also assist in building relationships with community resources (such as EMS systems, hospital systems, referral partners). The FD will cultivate a strong culture amongst the team and embrace the challenges of being on the “front lines” of healthcare. Our facilities open every day despite the challenges of staffing, weather, new opportunities, or pandemics; and the FD is the first to “charge the hill” and lead the team.

Description of Essential Duties:

• Recruit, hire, develop, and manage a team that constantly adheres to our Core Purpose and Values;

• Develop a Customer Focused patient care team, and deliver excellent customer service metrics;

• Complete the protocols, processes, checklists, etc. required of the position each quarter;

• Facilitate and complete facility reporting; interpret analytical data

• Comply with budgets set for staffing, supplies, and resources within the facility each month;

• Facilitate and complete all department scheduling;

• Facilitate and complete payroll for the team;

• Ensure proper functioning of all equipment, IT systems, and physical plant;

• Anticipate and proactively respond to challenges (staffing, patient volume, systems failures, etc.) to mitigate the risk of not being able to deliver our full spectrum of care every day;

• Maintaining relationships with community and strategic accounts by providing world class customer service

• Follow the information security policy & management system, contributing to its effectiveness, and actively reporting on its performance.

Job Requirements:

Education:

Bachelors

Experience Years:

5 Years

Experience Type:

• Bachelor’s Degree or equivalent relevant work experience; clinical education (i.e. BSN, MSW, etc.) strongly preferred

• Five years of leadership and management experience in a medical facility required (prefer complex medical setting)

• BLS certification

• Large staff management oversight (over 40 team members preferred)

• Experience in a large, complex practice strongly preferred

• Advanced knowledge of Microsoft Office tools

• Ability to communicate effectively with all levels of staff, executives

• Highly effective communicator with patients, and skill in navigating solutions with dissatisfied customers

• Hig