Client Relationship Specialist

About the role:

As Client Relationship Specialists (CRS), you’ll engage and quickly establish relationships with existing Clients as an Interim Account Executive to ensure that Gartner retains and grows revenues in a rapid response position designed to specifically cover open territories.

The CRS supports and collaborates with sales leaders to maintain and strengthen existing client relationships, provide flawless execution of the Retention Life Cycle, and implementation of retention and growth best practice tactics and strategies.

The role is essential to the long-term success of the company and therefore has high visibility and BU resource support.  The Specialists’ mission is to drive high retention by quickly establishing relationships with existing clients and key stakeholders to ensure value is delivered so clients renew early and expand services.   

The CRS will lead the retention strategy, collaboration efforts with business unit resources, communicate progress and obstacles to sales leaders, keep sales leaders engaged to help with problem resolution and oversee resource rallying to successfully overcome retention challenges to retain CV.

What you will do:

• Successfully engage CxO’s and/or decision makers to build trust-based value-added relationships with existing clients.

• Create strong and effective value propositions to engage CxO's and decision makers.

• Determine strategy for retaining Gartner services.

• Retain and grow Gartner offerings within account.

• Leverage comprehensive understanding of Gartner offerings, client or prospect's goals and initiatives and critical client business decisions where Gartner services can add value to client.

• Demonstrate successful PACT and Challenger Sales Methodologies.

• Demonstrate Early Renewal with Growth (ERwG) Strategies.

• Successfully introduce and execute to create Multi-Year Contracts.

• Successful management of resources.

• Consistent overachievement of retention targets.

• Create smooth hand off plan to introduce and engage new Account Executive with client.

• Share best practices with your specialist team.

What you will need:

• Minimum of two years’ Gartner experience, ideally Gartner Sales or Gartner Products & Services experience.

• Ability to quickly and effectively build trusted relationships with CxO and/or decision makers in existing clients.

• Ability to develop relationship and retention strategy for clients.

• Ability to create strong and effective value propositions to engage CxOs and decision makers.

• Quota Achievement in retaining and growing research product line.

• Proficient in Account Planning and understanding of territory management.

• Inter-departmental resource utilization and coordination across Gartner Lines of Business.

• Ability to drive renewal activities focused on client business initiatives.

• Experience developing integrated solutions based on contract offerings.

• Timely and organized reporting skills.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical and Health Insurance, Dental Insurance and more!

• Collaborative, team-oriented culture that embraces diversity.

• Professional development and unlimited growth opportunities.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.