Senior Manager, Incident Management and Crisis Resolution (IMCR)

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

February 4, 2024

Shift:

Job Description Summary:

The QA Consultant position is a key connection to strategically leverage the company initiatives in the context of customer opportunities. In this role, you’ll be responsible for maintaining the integrity and effectiveness of the Quality and Food Safety Systems by assuring compliance, including implementation, monitoring, trend analysis, and reporting requirements through the application of appropriate regulatory, processing, and technical principles. This role will need to work with teams to develop and execute a comprehensive strategy that includes activations and communications that increase or retain sales and promote our goals. We’re looking for a seasoned individual with prior experience in a science-related role to join our team.

What You’ll Do for Us

Lead the identification, investigation and resolution of incidents (escalated consumer and customer complaints, quality and food safety incidents, safety & environmental incidents, emergencies, and disasters) for the North America system including:

• Developing and managing signal detection processes for early detection of issues. Including consumer and customer complaint escalations, trend analysis, media events, lab analysis results and new product launch monitoring.
• Leading assessments of incidents and recommending plans of actions to mitigate the impact.
• Leading cross-functional Incident Management and Crisis Resolution (IMCR) teams to develop and execute action and communication plans to protect Company trademarks and assets.
• Managing the execution of market actions and stock recoveries with our Bottlers, Distributors, and Account Teams.
• Leading post-incident reviews to assure system-wide corrective actions are communicated.
• Building readiness to successfully manage incidents by enhancing NAOU IMCR processes, communicating protocols and conducting training for our North America Bottlers and Operations.
• Leading severe weather planning and response activities the North America system.

Qualification & Requirements

• Bachelor's degree in Chemistry, Food Science, Engineering, or related Science or Technical field
• 5+ years’ experience in Quality/Food Safety or Occupational Safety
• Microsoft Power BI experience

What We Can Do For You

• Innovative Technology: We utilize and lead the market with our large supply chain network and state-of- art technology we use each day.
• Exposure to World Class Leaders: Availability to global technology leaders that will expand your network and exposure you to emerging technologies and techniques.
• Agile Work Environment: We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate.

Skills:

Food Safety, Investigation, Manufacturing, Organization, Crisis Management, Communication, Root Cause Analysis (RCA)

Skills:

Communication, Compliance, Continual Improvement Process, Environmental Regulatory Compliance, Environmental Science, Food Safety and Sanitation, Green Solutions, Influence, ISO 9001, Lean Manufacturing, Measurement Verification, Packaging Engineering, Program Measurement (Inactive), Project Management, Root Cause Analysis (RCA), Six Sigma, Sustainability, System Economics

Pay Range:

$120,000 - $149,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Col