Senior Manager, Hospitality - Growth and Development

Wasserman powers the business of sports, music, entertainment and culture. We serve clients with exceptional insight, influence and creativity, while making a positive impact on our industry and each other.

Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide. We operate globally across more than 45 cities, 23 countries and six continents. For more information, please visit www.teamwass.com.

The Senior Manager, Hospitality, Growth & Development is an integral position on Wasserman’s Hospitality with ties to the greater Experiential team. Successful candidates will become a key collaborator in the development of Hospitality-centric new business proposals. The Senior Manager, Hospitality, Growth & Development will collaborate with team members to ensure that new business proposals are grounded in relevant research and insights, are developed with both creativity and pragmatism, grounded in operational feasibility, showcase our unique approach and expertise, and ultimately meet the high quality expected by Wasserman and its prospective clients.

Role and Responsibilities:

• Own various components of Hospitality-centric new business responses and support the day-to-day operations of the integrated Wasserman hospitality and experience new business teams.
• Gather research and form insights to inform the creative development of new business responses
• Develop status sheets, project milestone documents, and enforce deliverable dates essential to each new business response’s success.
• Proactively gather industry best-practices and trends to inform new and innovative solutions
• Support the strategic development of activation concepts that deliver on client briefs, demonstrating critical thinking and creative solutions with white-glove service at the top of mind.
• Own specific workflows within the RFP response, while also having the ability to manage all aspects and overarching storyline of an event proposal.
• Work in a collaborative manner with all Wasserman divisions to ensure flawless project delivery against the prospective client’s objectives, timeline, and agreed upon budget
• Eager to and resourceful in understanding the landscape for each new client’s business/sector
• Create a positive, collaborative, team-oriented environment that aligns with Wasserman company culture and values
• Troubleshoot and embrace creative problem solving throughout response development.
• Follow and proactively develop all project and new business processes and procedures to uphold quality standards and consistency across the division and business overall
• Ensure consistent positive working relationships between departments and other Wasserman Experience team members

Requirements

• Strong attention to detail and highly organized
• 3 – 5 years’ experience in the experiential and/or greater hospitality industry, preferably in a client service or strategic role
• A strong familiarity with delivering elite events and high-touch customer service are preferred. Experience with luxury brands, sports hospitality, culinary integrations, and/or premium hotels is a plus.
• Previous involvement in new business processes is a bonus, but not mandatory
• Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
• Possess exceptional written and oral communication skills
• Full working capabilities in Keynote and Microsoft PowerPoint. Design skills are not mandatory, but a valued asset.
• Maintain an open-minded mentality, allowing thorough exploration of all ideas and thought-starters
• Must be comfortable working as an integral part of a team environment
• Desire to grow across multiple business verticals and constantly strive to have a pulse on numerous industry trends
• Highly motivated and approaches each task with a can-do attitude
• Ability to put out small "fires", with an understanding of when to escalate
• Focused and strong-minded with an ambition to help grow the company
• Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
• Ability to identify trends and creative inspiration to position the company as a thought leader
• Ability to operate ‘in the gray’ – figuring out process, structure and solutions that aren’t always exactly defined
• Project management and key stakeholder management

Benefits

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