Senior Manager, Product Operations - Strategic Partnerships

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 608

Pay Range: $101,000.00 - $181,800.00

Job Description

 

(A note before you read on. We are looking for someone who reads carefully, thinks clearly, and follows through. To help us identify those candidates, this job description includes a small request hidden inside the requirements. Take your time and read all the way through.)

At Western Governors University, our mission is to expand access to high-quality, affordable education for learners everywhere. As Senior Manager, Product Operations, you will help enable that mission by building and scaling the systems and operational tools that power WGU’s Strategic Partnerships. This role sits at the intersection of business operations, technology, and leadership, ensuring teams have the platforms and processes they need to grow meaningful partnerships and extend WGU’s impact.

The Role: Senior Manager, Product Operations - Strategic Partnerships

The Senior Manager, Product Operations owns the strategy, development, and delivery of systems and operational tools that support WGU’s Strategic Partnerships team. This role leads a small, cross-functional team and partners closely with technology and business stakeholders to translate operational needs into scalable product solutions, with Salesforce as the primary platform. Success in this role requires strong product and project management discipline, business acumen, and the ability to drive measurable outcomes in a matrixed environment.

What You’ll Do

• Own and manage the product roadmap for Strategic Partnerships systems and tools, including Salesforce CRM, partner portals, intake workflows, and reporting infrastructure.

• Lead and support a cross-functional team of developers, administrators, project managers, and a UX designer by setting priorities and enabling delivery.

• Translate business requirements into clear technical specifications, user stories, and structured project plans that guide development and deployment.

• Serve as the primary liaison between Strategic Partnerships and EdTech teams to ensure alignment on architecture, security, data governance, and integrations.

• Manage the full lifecycle of systems initiatives from discovery and scoping through build, testing, launch, and post‑launch support.

• Oversee Salesforce solutions including custom objects, flows, reports, dashboards, Experience Cloud portals, and third‑party integrations.

• Establish and maintain development standards, release processes, change management protocols, and platform health across the Strategic Partnerships tech stack.

What You’ll Bring

• Bachelor’s degree.

• 5+ years of experience in product management with increasing scope and responsibility.

• 3+ years of experience leading and managing teams.

• 3+ years of experience developing enterprise-wide technical solutions such as Salesforce. To help us evaluate this, send a short email to Francesca.delgado@wgu.edu with the subject line "Coolest Build