Senior Product Manager (Customer Facing)

<h3>Company Description</h3><p>Great journeys start with Trainline </p><p>We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow. </p><p>With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. </p><p>And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. </p><p>With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success. </p><h3>Job Description</h3><p>Purpose of the role: </p><ul><li><p>The primary part of this Senior Product Manager role will be to define and execute Trainline’s product strategy and vision and optimising our products for our rapidly growing international customer base, currently across 22 markets in continental Europe, led by Spain, Italy and France. We are building a proposition we believe customers will be excited by and driving growth of our product through several big investments in customer experience – this role will be to lead one of these major investment streams. </p></li><li><p>They will partner with Design, Research and Data Scientists to define what and how to succeed. The role will work with dedicated squads of Engineers of multiple disciplines, and lead improvements to the product across Mobile Apps, Web and Backend.  </p></li></ul><p>Responsibilities for this role:  </p><ul><li><p>Be passionate about customer needs. You have strong empathy and are the customer advocate. You evaluate and understand customer insights and align them to the work your team is delivering to ensure user needs are met. </p></li><li><p>Work with data science, researchers, and analysts to develop actionable qualitative and quantitative insights. You have a mindset of hypothesis, testing, and experimentation. You understand the value of learning fast and are able to communicate the hypothesis, insight, success, and failure to a wider audience. </p></li></ul><ul><li><p>Own the strategy and medium/long-term roadmap for your domain. </p></li><li><p>Understand customer and business needs to define the vision, and roadmap for the team and business unit.  </p></li><li><p>Work closely with a cross-functional team including Tech, UX, PR, Commercial, Marketing, Finance, to drive customer-focused innovation and achieve results.  </p></li><li><p>Develop key partnerships with growth and marketing teams to deliver a comprehensive product strategy and roadmap.  </p></li></ul><p>This role can be based in London, Paris or Barcelona</p><ul><li><p>Be a compelling storyteller inspiring people through written and verbal comms and confidently present at internal forums.  </p></li></ul><ul><li><p>Work on multiple initiatives in parallel, both in and outside the specific product area, collaborating with colleagues and cross-functional teams through leadership, not escalation.  </p></li><li><p>Be an effective member of the squad leadership with Engineering and Design or Business partners making sure squads are in a happy and functional place. Lead/participate in Agile ceremonies, with responsibility for a high standard of meaningful documentation and process. </p></li><li><p>Stay on top of the competitive landscape and EU and UK industry trends, articulating opportunities and threats </p></li><li><p>Live the Trainline values and behaviours, demonstrating unquestionable leadership and accountability for your Product remit, building a healthy and collaborative Product and Engineering organisation culture </p></li></ul><h3>Qualifications</h3><ul><li><p>Significant track record (5+ years) of measurable contribution in a Product Management role in a customer-focused tech business </p></li><li><p>Experience working in a high growth company driving improvements that move the needle. </p></li><li><p>Worked in a fast-paced environment where you’ve had to think on your feet and bring people together to problem solve </p></li><li><p>In depth experience of customer centric thinking through insights, data and experimentation </p></li></ul><ul><li><p>A particular desire to continuously optimise and improve the product experience