Investor Services Head of Controls and Regulatory Management

Job Description –

Serving clients in 95 countries, Services provides integrated payments and collections, liquidity management, short term financing and trade financing, Investor Services (including Custody, Fund Services and Execution Services) and Issuer Services solutions to multinational corporations, financial institutions, public sector organizations and increasingly mid-sized corporate clients with global needs. These services are supported by our extensive on-the-ground local market expertise, innovative technologies, customized data solutions and a wide range of solutions that can be tailored to meet clients’ needs.

The Investor Services Head of Controls and Regulatory Management (C-16) will be tasked with leading and managing the global risk and controls organization for Investor Services, comprised of multiple teams of senior professionals including other senior managers. The role requires a broad and comprehensive understanding of the risk and regulatory framework across Investor Services and the Firm including the different systems, models and practices relevant to the function as well as practical experience of multiple business cycles.  Requires solid conceptual/practical grounding in Risk Management, compliance, and operational controls, together with industry and peer best practices. 

This person will be a vital member of the Controls and Regulatory <anagement team, leading the Investor Services book of work across the large, complex, global business. This leader will be held accountable to driving results, defining priorities and strategy, engaging through effective and clear communication, and leading and developing a best-in-class global team. This position has authority and responsibility to negotiate and make independent decisions on issues/activities that have critical impact or influence on company risk management, regulatory engagement, or business operations.

Responsibilities:

• Lead Investor Services Risk and Regulatory Management team to successfully manage Investor Services’ complex global business to drive the risk and control function, uplift risk, compliance and governance standards and practices in partnership with Services Controls and Regulatory management, Investor Services leadership, Services leadership and firm-wide leadership teams
• Partner with stakeholders to enable business growth whilst providing robust challenge and establish effective governance, drive strategic execution of critical programs, and direct/indirect initiatives that contribute to the remediation of risk and uplift of the control environment across Investor Services
• Engage with Services Risk and Control teams, and represent Investor Services across Risk and Control forums, provide inputs across Operational and Compliance Risk governance, Risk Appetite Program, management of Risk profiles, operational risk scenario analysis, stress testing for Operational Risk capital requirements and drive programs across risk stripes for Investor Services through effective partnership with business leadership, Controls leadership, second line risk and compliance leads
• Maintain front-to-back oversight of all in-business controls processes and governance including but not limited to end-to-end process management, risk identification/analysis/management, standards and procedures coordination (incl COB), Issue Escalation and socialization, New Product and Business Practice reviews, Managers Control Assessment (MCA) Oversight and quality execution, issue management and Corrective Action Plan (CAP) Management/coordination/escalation, and management of audits, Franchise reviews and regulatory exams.
• Promote and foster a culture of end-to-end collaboration and accountability across product, cluster, central and operations controls teams within Investor Services
• Appropriately assess risk and provide advice when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification & Education:

• 15+ years experience in Financial Services, preferably with time spent in a role with direct risk, controls, and regulatory management responsibilities
• Specific operational risk experience is a plus
• Demonstrated ability to understand risk management principles, regulatory frameworks, Operational Processes and Technology systems for the business, as well as represent the Services business through direct interaction with regulators and regular support of the Services Exco by providing expertise on risk and c