Digital Operations Lead

Position Summary...

What you'll do...

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices developing corrective actions for violations or noncompliance and supporting the Open Door Policy Supports the implementation and sustainment of digital change initiatives mobile applications digital roadmaps and product launches acrossdesignated area partnering with operators to ensure adoption and seamless execution of digital change initiatives mobile applications digitalroadmaps and product launches through training communication technology and guidance working with operators on strategy executionfacilitating alignment between teams within different workstreams working across digital space determining and supporting resource requirementsreacting to changes in the retail environment building strategies and providing recommendations and process improvement plans that facilitatemarket share growth and adoption of digital products Drives omnichannel performance and efficiencies by collaborating with stakeholders to obtain market research and data reviewing key performanceindicators KPIs for example customer satisfaction scores wait time sales product quality and building action plans to improve performanceresearching evaluating and analyzing data for example competitor insights root cause analysis industry benchmarks identifying and analyzingoperational gaps developing and implementing solutions to improve program and process metrics for example productivity quality leading processimprovement projects utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience indelivery services pickup site to store and online grocery pickup managing and assessing program performance by tracking activities goals targetsKPIs and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns Drives store level efforts for omnichannel adoption through social media networks and store level customer interactions providing guidance to storeassociates to enable omnichannel service and product adoption initiatives for example technology walkthroughs associate knowledge levelassessments facility driven social media posts promotion of available services providing associates with tools and resources to grow wallet sharefor omnichannel services and products Drives implementation plans to align with market performance data identifying areas of potential improvement maintaining partnerships withstakeholders to monitor and align progress and execution tracking and reporting on financial performance and providing recommendations on newprocess improvements Monitors compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byincorporating these into the development and implementation of business plans providing feedback to the key stakeholders around specificmunicipal county or state laws that impact digital services to prevent negative impacts on the business Develops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key communityoutreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans andinitiatives and supporting associate efforts in these areas Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstr