Modern Workplace Endpoint Specialist

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem.  Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.  Trillions of dollars’ worth of currency flows through our systems each day. 

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.  We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people.  Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

• Functional title - Modern Workplace Endpoint Specialist
• Department - Technology
• Corporate level – Assistant Vice President
• Report to - Modern Workplace Manager, US
• Location - UK
• Base pay / salary (New York):  Expected full-time salary range between $110,000 - $135,000 + variable compensation + 401(k) match + benefits. *Note: Disclosure as required by NY Pay Transparency Law of the expected salary compensation range for this role

What you will be doing:

• Maintain and provide SME level infrastructure and content support for the CLS internal and external solutions
• Ensure that the BAU service is prioritized, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
• Maintain and support the enterprise Microsoft Windows 10 end user environment, including distribution/maintenance of Virtualized Applications and Office Suite, as well as our Golden Image template. Have experience in migrating to Windows 11 and using Autopilot and Intune technologies
• Maintain and support the Citrix MCS server environment
• Maintain and support related items including Exchange (Online/OnPrem Hybrid), Printing Infrastructure, Profiles and Virtualized Applications (via Liquidware ProfileUnity/FSLogix), Systrack, IGEL UMS, Trellix EPO and storage quotas
• Provide problem resolution of systems for local and remote users as an escalation point
• Participate with the Digital Workspace team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
• Create, maintain, and review operational process and support documentation
• Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed
• Participate in the On-Call rota and planned weekend work as required by ITIL best practices
• As required, provide representation for Digital Workspace changes at the weekly Change Advisory Board meeting. Ensure other team’s changes do not have an impact on the delivery of the Digital Workspace services’ items.
• Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment.  Able to call out Risks identified in the environment to be able to document and resolve
• Ensure CLS internal systems are managed to the highest standard by following industry best practice
• Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes
• Actively contribute to the development of existing and new IT processes and procedures to enhance service transition and service operation lifecycle stages
• Demonstrate self-starter capabilities to be able to identify areas of improvement and take action in order to address
• Work to automate processes and increase efficiency where possible
• Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service
• Lead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria
• Act as escalation point on complex issues and for required cross training of team members to bolster the team’s skillset and minimize single points of failure w/r/t knowledge
• Undertake the role of Technical Lead on internal RTB projects appl