Operations Manager - F&B

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.
With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind. 
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone. 
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. 
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland. 

What You'll Do

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Operational Management:
• Oversee and optimize daily restaurant operations.
• Ensure compliance with health and safety regulations with Quality control teams.
• Implement and maintain operational standards and procedures.
• Responsible for the performance of outlets including general appearance, quality, taste, employees, and profitability.
Financial Management:
• Help develop and manage budgets, forecasting revenue and expenses.
• Monitor and analyze financial reports, identifying areas for improvement.
• Analyzes sales, labor, inventory and controllable on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets.
• Implement cost-control measures to maximize profitability.
Team Leadership:
• Recruit, train, and manage restaurant staff.
• Foster a positive work environment and team culture.
• Setting team KPIs.
• Conduct performance reviews and address employee concerns.
Customer Experience - Quality:
• Ensure high-quality customer service and Service excellence.
• Implement strategies to enhance the overall dining experience.
• Monitor Quality and Ratings and implement action plans to create impact.
• Address customer feedback and implement improvements.
• Marketing and Promotion:
• In Collaboration with Marketing teams develop and execute marketing strategies to attract customers.
• Collaborate with marketing teams to promote special events or offers.
• Monitor market trends and adjust strategies accordingly.
Strategic Planning:
• Help develop and implement business strategies to achieve financial goals.
• Identify opportunities for business growth and expansion.
• Lead the openings and closings of assets in existing and new territories.
• Stay informed about industry trends and competitors.
Regulatory Compliance:
• Ensure compliance with local business and health and safety regulations 
• Stay updated on licensing requirements and coordinate renewals.

What Are We Looking For

• A minimum university degree in tourism & hotel management or Business administration is highly preferable.
• 10 + years of experience in restaurant management or food service
• Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer-oriented service industry
• Experienced in operations management and business administration with responsibility for achievement of operations targets, i.e., sales, profit, people management, and procedural compliance.
• Thorough knowledge of company performance metrics, product specifications, and management systems
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction

Benefits 
- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.- Be involved in customized workshops run by the Kitopi Academy.- Have the chance to work in an international, diverse, and inclusive environment.- Become part of one of the most caring communities out there.- Free and unlimited access to a nutritionist.- No Dress Code! (T&C applies).- The famous team activities