Sr. Analyst, Trade Operations Analytics (Onsite)

About Us:

As a developer, manufacturer, and supplier of essential medicines, Hikma Pharmaceuticals USA Inc. and its affiliates’ mission is to bring Better Health. Within Reach. Every Day.® for millions of patients around the world.  We are a trusted, reliable partner and dependable source of over 750 high-quality generic, specialty and branded pharmaceutical products that hospitals, physicians and pharmacists need to treat their patients across North America, the Middle East, North Africa and Europe.  Through our 32 manufacturing plants, eight R&D centers, and 8,500+ employees worldwide, we are always hard at work creating high-quality medicines and making them accessible to the people who need them.

 

Description

 

The Senior Analyst, Trade Operations Analytics (SRATOA) will manage DSCSA business processes, product allocations, compliance, strategic and analytical reporting as well as process improvements.  Provide support for daily team and customers interactions.  SRATOA will work collaboratively across many business functions and be an integral team member on the above business responsibilities.  Reports to the Associate Director, Trade Operations (ADTO).  

 

Responsibilities

 

• Actively involved with the Drug Supply Chain Security Act (DSCSA) Business Processes which includes, but not limited to: VRS Support, GLN Onboarding, Communication Routing, Customer Engagement and Serialization/Aggregation related initiatives.
• Ensure the strategic and analytic businesses are running in an efficient, effective, and compliant manner.
• Use analytical reasoning to understand the needs of stakeholders and develops new or improves existing processes using task flow and workflow analysis.
• Support Manager and ADTO in engagements with internal and external business partners such as Sales, Marketing, Forecasting, Contracts, Pricing, and IT to ensure effective customer excellence.
• Facilitate and perform Compliance related Processes which includes, but not limited to Controlled Order Review, Audit Documentations and DEA Compliance and Regulatory requests.
• Collaborate with business partners on the product allocations to ensure order management is fully supported.
• Provide data reports utilizing various system tools such as SAP, Celonis, CX Service Cloud BI and BW.
• Manage the full Order Management processes and execute electronic (EDI) /manual related sales orders.
• Execute Controlled Substance Class II-V Management activities (includes Tracking, Process and Rejection of CCI orders and DEA 222 forms).
• Efficiently manage time distribution between daily business activities and special project participation. 
• Identify areas for continuous customer satisfaction improvement and overall business process improvements. 
• Ability to perform deep dive analysis and highlight root causes; link data sources to solve.
• Ensure company standards and contract obligations are met.
• Effectively communicate to team members and business partners.
• Participate and potentially lead trainings related to both business cross-functional and technical requirements.
• Adhere to Standard Operating Procedures (SOPs), Work Instructions and Regulatory Agencies compliance protocols.
• Assist Team Lead to evaluate reports and functional and system processes.
• Train on all business and compliant processes/documentations.
• Understand, assess, and execute all company practices and interfaces with different levels of management.

 

Qualifications 

 

• Preferred Bachelor’s degree and/or equivalent experiences in related area
• 5+ years of business-to-business background preferred.
• 3+ years in SAP or equivalent ERP preferred
• Proficient with Microsoft Office Applications (i.e., Excel, Word, PowerPoint, etc.)
• Customer Focus (Performance/Results Driven)
• Effective Written and Verbal Communications skills
• Problem Solving (Sense of Urgency, Intellectual Curiosity, and Prudent Risk Taking)
• Planning and Organization (Big Picture Orientation with Attention to Detail)
• Coaching and Mentoring Team (Collaboration & Synergy)
• Business Acumen (Performance/Results Driven)
• Strong ability to organize, multi-task, prioritize, and manage time effectively, to work with little supervision.
• Potential travel (less 5%)

 

What We Offer*:

• Annual performance bonus, commission, and share potential
• Auto enrollment in a Hikma-sponsored 401(k) program at a pre-tax contribution rate of 3% of eligible pay.  Hikma will match 100% of the first 6% of eligible pay that you contribute
• A generous paid time off (PTO) bank starting with 20 days (prorated based on