Third Party Software Administrator

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Job Title: Systems Administrator – Third-Party Applications (TPA)
Functional Job Summary
The Systems Administrator for Third-Party Applications is responsible for planning, implementing, administering, integrating, and supporting all off-the-shelf (COTS/TPA) products used within the B&H ecosystem. This role ensures that each product is properly aligned with business needs, securely integrated into existing systems, and maintained throughout its lifecycle.


Core Duties & Responsibilities
Application Administration & Ownership
• Serve as the primary administrator for multiple third-party applications.
• Oversee the full lifecycle of TPA systems, including onboarding, integration, upgrade management, optimization, and decommissioning.
• Ensure all applications meet B&H security, compliance, and technical standards.
Integration & Implementation
• Gather and analyze business and technical requirements for new applications and enhancement requests.
• Evaluate compatibility of new software with B&H’s infrastructure, data flows, and operational needs.
• Lead application rollout efforts including planning, configuration, testing, documentation, and user onboarding.
• Coordinate with architectural, security, and infrastructure teams to ensure smooth and compliant integrations.
Troubleshooting & Support
• Investigate and resolve application, data, workflow, and network-related issues.
• Manage assigned support tickets and ensure timely and accurate resolution.
• Provide after-hours or weekend support when required for system emergencies or planned maintenance.
Monitoring & Performance Management
• Design and implement monitoring, reporting, and configuration management capabilities (uptime, performance, error logs).
• Ensure high availability and reliability for all supported applications.
Documentation & Governance
• Maintain accurate documentation in Confluence, SharePoint, and JIRA, including:
◦ Configuration details
◦ Integration diagrams
◦ Support procedures
◦ Best practices
◦ Runbooks & SOPs
• Develop risk assessments, project plans, and contingency plans for new implementations.
Security & Compliance
• Ensure all applications comply with B&H security policies, access standards, and data governance requirements.
• Coordinate with InfoSec for vendor evaluations, vulnerability management, and access reviews.
Vendor Management & Evaluation
• Conduct ongoing evaluation of software vendors and tools, including contract reviews and renewal cycles.
• Coordinate with vendors for troubleshooting, escalations, upgrades, and feature improvements.
• Provide recommendations on new tools and opportunities for optimization.
Collaboration & Leadership
• Partner closely with business stakeholders, product owners, and technical teams to understand needs and improve product usage.
• Mentor and cross-train team members on supported applications and emerging technologies.
• Build strong working relationships across departments and function as a trusted advisor.
Other Responsibilities
• Participate in rollout and deployment management for application updates.
• Support large-scale server or system installations when relevant to TPA products.
• Execute special projects at leadership’s direction.
• Perform other duties as assigned.
Required Skills & Qualifications
Technical Skills
• Strong system administration experience across Linux, Windows, and SaaS/cloud platforms.
• Experience administering and supporting commercial off-the-shelf (COTS/TPA) software.
• Ability to troubleshoot complex technical issues across servers, networks, databases, and integrations.
• Proficiency with:
◦ Windows Server and Active Directory
◦ Group Policy configuration
◦ IIS administration
◦ Application server management
◦ Deployment & rollout processes
◦ LAN/WAN fundamentals
Professional & Soft Skills
• Excellent analytical and problem-solving skills, including ability to clarify ambiguous te