Client Business Manager - Remote

Company Description

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 

Job Description

The Client Business Manager at Guidehealth supports client success by assisting with client onboarding, operational support, and service delivery. In this role, you’ll work closely with clients, health plans, and internal teams to ensure seamless operations, build strong relationships, and contribute to Guidehealth’s mission of advancing value-based healthcare. Under the guidance of senior team members, you’ll utilize data-driven tools to support delegated services and operational processes, helping to achieve measurable outcomes in shared and full-risk arrangements. 

WHAT YOU’LL BE DOING 

• Working in a fully remote environment, engaging virtually with clients, health plans, and internal teams. 
• Supporting client onboarding, operational support, and service delivery tasks as directed. 
• Building and maintaining positive relationships with client administrators, network providers, and management teams to support satisfaction and retention. 
• Assisting with operational aspects of delegated services, including medical management operations (non-clinical), provider relations (if applicable), and network management. 
• Supporting regulatory and contract compliance by preparing accurate and timely reports under guidance. 
• Using Guidehealth’s applications to pull reports, analyze data, and resolve issues with support from senior team members. 
• Assisting with eligibility, capitation processes, and reconciliations to ensure operational efficiency. 
• Participating in projects, such as site consolidations or onboarding new clients, under the direction of senior staff. 
• Tracking and reporting on operational metrics, identifying performance gaps with guidance. 
• Communicating effectively with clients and internal teams to align on goals and expectations. 
• Managing daily work using multiple systems, including EMR systems, payer portals, Guidehealth applications, and Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams). 
• Conducting regular check-ins and satisfaction reviews with clients, reporting outcomes to senior staff. 
• Collaborating with internal teams to deliver integrated services, ensuring consistency in client experience. 

Qualifications

WHAT YOU’LL NEED TO HAVE 

• High school diploma or equivalent; Associate degree in a related field preferred. 
• 1-3 years of experience in healthcare, managed care, or a related field (entry-level candidates with relevant education considered). 
• Experience supporting small to mid-size projects with a focus on results. 
• Basic analytical and problem-solving skills to address operational challenges. 
• Ability to manage multiple tasks in a dynamic environment with guidance. 
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) and ability to learn multiple systems. 
• Strong verbal and written communication skills with a client-focused personality. 
• Ability to collaborate with management, co-workers, and clients. 
• Driver’s license and reliable transportation (20% travel to Chicago required). 
• Reside in Chicago area strongly preferred

WOULD LOVE FOR YOU TO HAVE 

• Experience in the health solutions industry, particularly with insurance claims or managed care. 
• Familiarity with quality improvement initiatives or reporting in healthcare. 
• Basic knowledge of Electronic Medical Record (EMR) software or cloud platforms. 

Additional Information

The salary for this role is $67,000 to $72,000 per year

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. 

Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare. 

With Collaborative Innovation, we solve pro