Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Technology Solution Center Specialist within PNC's TSC Service Desk organization, you will be based in Phoenix, AZ, Denver, CO.

*Monday - Friday 8:00 am - 5:00 pm MT*

Relative industry certifications preferred including:

CompTIA (Network+, Security+)
Microsoft and Azure Windows certifications (MCSA, MCSE, MCP)

Good technical knowledge across all pillars of corporate IT(SCCM Client Center), including email, AV, videoconferencing, networking, security, software development support, etc.

Experience with troubleshooting installation, configuration, or any other issues related to Eclipse, Informatica, IntelliJ, IBM MQ WebSphere, SQL Server, Teradata, Oracle, IRAD, Python, Git, Toad, or any other development tool(s).

Experience with ServiceNow

Experience with VMware Horizon Management Console and end user support.

Extensive experience with Cisco AnyConnect Secure Mobility Client connection, installation, troubleshooting (PingID, PingID Admin Center).

Experience with Mac OS Software, O365 (Office Suite with OneDrive, OneNote), Zoom, WebEx, and Microsoft Teams in an enterprise environment.

Experience with Windows OS Software, O365 (Office Suite with OneDrive, OneNote), Zoom, WebEx, and Microsoft Teams in an enterprise environment.

Experience with Active Directory and LDAP.

Basic networking experience; understanding of wireless, switches, routers, DHCP, DNS, and IP protocols.

Basic experience with Streamline NX Printer Management.

Experience with troubleshooting any software related issue without assistance by applying troubleshooting methodology on unfamiliar systems.

Excellent organization, communication, problem-solving, and active listening skills.

Competencies:

Customer Support Policies, Standards and Procedures – Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Customer Support Service Agreements – Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Project Management – Knowledge of and the ability to plan, organize, monitor and control IT projects ensuring the utilization of technical resources to better achieve project objectives.

IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.

IT Systems Management – Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.

Performance Measurement and Tuning – Knowledge of and the ability to monitor, measure, and optimize individual and combined utilization of hardware, software and telecommunications components.

Service Request Management Process – Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests.

Systems Software Infrastructure – Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.

Telecommunications – Knowledge of telecommunications platforms and the ability to plan the global, regional and local telecommunications architecture for infrastructure components.

Workflow Analysis – Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness.

 

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employmen