Customer Service Agent (Danish or Norwegian speaking)

Job Description

At Customer Service, we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journey's. 

In the role as a Customer Service Agent we believe that you are an essential part of our customers shopping experience and a vital role within our organisation. You will have responsibility while also having fun.  

Key responsibilities: 

• Receive contacts from our customers and provide excellent service regardless of situation while also maintaining a high quality of communication 
• Work in several systems as you will have customer contacts via phone, chat, social media and email 
• Actively contribute to the work with our values and work environment. Our greatest strengths are feedback and teamwork.  

Qualifications

Just like everyone at H&M, we believe you are a sales minded, social, open, communicative, and ambitious team player full of drive and optimism.  

What you need to succeed: 

• Highly proficient in spoken and written in either one or more in either Danish or Norwegian  
• Proficiency in spoken and written English - as part of an international company, a large part of our daily work is done in English 
• Strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success 
• The role requires that you are efficient, thorough and have a positive approach while maintaining high quality by also continuously improving yourself  
• Have a good computer skill and enjoys guiding our customers when navigating our digital platforms such as our website and H&M app 

Additional Information

This is a full-time position (on average 37 hours/week) based in Greve, Denmark, starting May 1st 2024. Working hours include daytime, evening, and weekends. You will report to the Danish Team Manager. No relocation package is available and requirement to have the legal right to work in the location will be applied. 

Apply by sending in your CV in English as soon as possible, but no later than the March 10th 2024. Due to data policies, we only accept applications through career page. If you have any questions about the role or process, please contact Hana Takahashi, at hana.takahashi@hm.com. 

Our Customer Service Centre is open:  

Monday – Friday 08.00-18.00  

Saturday 09.00-15.00 

Benefits 
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity 
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.  

Company Description 
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.