Patient Access Representative Senior

Location Address:

4050 Coon Rapids Blvd NW Coon Rapids, MN 55433-2522

Date Posted:

March 25, 2026

Department:

16008932 Revenue Cycle Management Registration Mercy

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

SEIU-4-Mercy Service Workers-SMC

Weekend Rotation:

Every Other

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• FTE 1.0 (80 hours per two week pay period)
• 8-hour day/evening shift
• Monday - Thursday potential hours are 330p-12a, Friday 130p-10p
• Every other weekend - 10a-6:30p
• Primary role will be assisting with Emergency Room, Inpatient and Mother / Baby registration and financial counseling.

Job Description:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in and interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • Documents any issues and resolutions in electronic medical record.
  • Uses resources, tools and procedure to complete registration for complex accounts.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.
  • Obtains cost information and explains information to patient if necessary.
  • Collects co-pay or deductibles.
  • Assists and counsels patient with application process for available financial assistance programs.
• Provides technical or functional direction for employees. Mentors new staff.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of revenue cycle or healthcare insurance experience
• 2 to 5 years of customer service experience
• 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook
• 0 to 2 years of general office experience
• 0 to 2 years of experience as a Patient Access Representative

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree

Licenses/Certifications

• Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range

Pay Range: $24.32 to $32.97 per hour

The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. 

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate yo