Sr Performance Analytics Analyst

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Performance Analytics Analyst supports our Purpose by analyzing data from various sources to identify areas of opportunity for growth within Ground Operations. This role will identify improvements and lead related project teams to ensure key deliverables are met and enable proper planning and performance management. The Senior Performance Analytics Analyst is a strategic data storyteller who enjoys working in a dynamic environment to drive meaningful initiatives at Southwest. 

 

Additional Details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.    

Responsibilities

• Deliver analysis and solutions that illustrate a clear understanding of the business problem at hand as well as the broader impact across the Operational group and Company
• Pull, gather, and consolidate data to analyze, summarize and interpret insights to drive recommendations to the Team and Leaders
• Identify areas to improve operational performance and business processes through an understanding of Customer/process insights, assurance data, strategic needs, and risk management
• Keep informed regarding pending industry changes, trends, or best practices and evaluate how they will fit into the strategic vision of the Department or Company
• Lead projects and improvement efforts by defining objectives, structuring the work, directing Team members, developing recommendations, and implementing changes
• Assist with the execution of existing methodologies to evaluate Company processes, support planning decisions, engage Stakeholders, and deliver on project goals and requirements
• Utilize analytical tools such as Alteryx, SQL, Tableau, Power BI to gather large data sets and better frame the opportunity space
• Contribute to the furtherance of workshops/brainstorms during the design and discovery process of R&D
• Work cross-functionally with all Ground Operations groups to assist meeting short/long range goals
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Skilled in demonstrating an exceptional mastery of statistical and analytical techniques that arrive at fact based decision making
• Skilled in understanding and applying information to contribute to the organization’s strategic plan
• Skilled in using logic and critical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
• Ability to concentrate on a task over a period of time without being distracted
• Ability to work well with people at all levels of the organization
• Ability to use various methodologies and high level statistical concepts to discover new insights on traditional metrics

Education

• Required: High School Diploma or GED