Director of Operations

Description of Primary Responsibilities

1. Provides overall management and direction to departmental/division staff.
   • Responsible for performance management of departmental employees, including all managers, supervisors, and employees in the department, including recognition, performance evaluations, and formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions.
   • Responsible for recommending hiring or firing, and the advancement and promotion of managers, supervisors, and employees in the department, or any other change status of manager, supervisors, and employees in the department employees.
   • Demonstrates core leadership behaviors and team one approach.
   • Demonstrates a high level of emotional intelligence.
   • Creates a culture of accountability and excellence.
   • Drives execution and innovation.
   • Ensures division alignment with organizational culture and strategic vision.
   • Ensures development of and successful execution of an action plan across assigned employee base to support the strategic direction of the organization and obtainment of operational goals for assigned departments/division, effectively leading change when necessary.
   • Empowers staff through effective communication and talent development.
   • Ensures team members of all assigned areas of responsibility are fully functional and performing at a world class level.
   • Ensures development of department/division managers and supervisor receive instruction/training that is in compliance with training plan, including on the job training to develop department employees. Works with manager and/or supervisor to ensure necessary remediation is taken with the department/division employees assigned. 
   • Assists with the development of assigned departmental/division budget(s) and monitors budget to ensure expenses do not exceed budget.
   • Ensures regulatory compliance for assigned departments/divisions, and compliance with all workflows, policies, and procedures.
   • Recommends workflow, policy, and procedure changes based on observations from performance metrics, outcomes, and feedback from assigned leadership team members.
   • Ensures department maintains compliance with all employee related reporting and tracking.
2. Responsible for managing and providing direction to the Health Center Managers, mobile health center and clinical support functions as outlined above.
3. Functions as the Vaccine for Children (VFC) liaison and the Vaccine Coordinator.   
   • Responsible for ensuring appropriate ordering and inventory of vaccines.
4. Responsible for ensuring all clinical support operational processes, policies and procedures are appropriate, regularly updated and implemented in a timely manner.
   • Evaluates and improves all clinical/operational workflows, including those related to the front desk, dispensary, clinical support functions, including screenings and test tracking.
   • Responsible for clinical workflows related to pap tracking and mammography tracking.
   • Responsible for operational workflows related x-ray services, occupational health and specialty care services.
5. Responsible for managing the functioning of the Operations Department in line with strategic and operational goals. 
   • Ensures the development, implementation and cost-effective operations of clinical support services. 
   • Establishes effective patient processing and flow.
   • Ensures operational workflows support a Patient Center Health Home environment and organizational strategic objectives, including daily huddles, patient satisfaction and wait times. 
   • Monitors the organizational dashboard to track progress and ensures consistent follow-up on outliers.
   • Develops and implements action plans towards improvement.
   • Maintains close coordination with departments to ensure collaboration and continuity of services. This includes working closely with external agencies and partners to ensure a collaborative relationship.
6. Designs and implements departmental quality controls to ensure policies, procedures, systems are met and appropriate.  
   • Conducts random audits and analyzes data to monitor performance. Takes appropriate follow up action.
   • Sets benchmarks to measure effectiveness of operational policies and procedures.
   • Assures ongoing monitoring, including updating work plans, and ensuring resources are in place to accommodate current needs.
7. Participates in relevant internal and external organizational audits and surveys impacting the operations department to ensure successful outcomes.
   • Conducts random audits of the health centers to ensure readiness at all times.
   • Implements necessary ad