Mental Health Throughput Manager
PM Pediatric CareAbout the role
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Summary
The Throughput Manager is responsible for overseeing and optimizing the end-to-end patient flow across Mental Health services, ensuring efficient movement of patients from initial referral and access through scheduling, treatment initiation, ongoing care coordination, and revenue cycle readiness.This role provides operational leadership for intake, patient access, scheduling, provider capacity management, referral conversion, care coordination, billing throughput, and process improvement initiatives. The Throughput Manager partners closely with clinical, operational, and administrative leaders to maximize patient access, improve patient experience, increase provider utilization, reduce delays in care, and support organizational growth.
The Throughput Manager serves as a key operational leader responsible for identifying bottlenecks, implementing scalable workflows, and ensuring patients receive timely, high-quality care throughout their entire treatment journey.
Description
Essential Responsibilities
Leadership & Team Management
Directly supervise Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational support staff.
Recruit, onboard, train, and develop team members.
Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.
Establish productivity, quality, and service expectations.
Develop staffing models and schedules to ensure adequate coverage.
Manage attendance, PTO approvals, and workforce planning.
Foster a culture of accountability, collaboration, and continuous improvement.
Patient Access & Intake Management
Oversee all patient intake and access workflows.
Ensure timely response to referrals, inquiries, and appointment requests.
Monitor and improve new patient conversion rates.
Reduce barriers to care and improve speed to first appointment.
Develop strategies to minimize appointment delays and improve patient experience.
Maintain waitlists and implement backfill strategies.
Throughput & Capacity Management
Monitor patient flow across the continuum of care.
Optimize provider schedules and template utilization.
Forecast provider capacity and identify opportunities to increase access.
Monitor visit completion rates, cancellations, no-shows, and rescheduling patterns.
Develop strategies to improve continuity of care and reduce patient leakage.
Support service expansion planning and resource allocation.
Referral & Care Coordination Management
Oversee internal and external referral processes.
Monitor referral aging and conversion metrics.
Ensure seamless transitions between levels of care and services.
Collaborate wit
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