Lead Change, Release and Deployment Analyst

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release. Supports the deployment of the code to the test and production environments.

• Leads projects from end-to-end
• Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support
• Reviews submitted change requests for compliance, accuracy, and completeness
• Collaborates with the IT change and release manager with the setup of change management in the IT Service Management (ITSM) tool and adoption of improved process
• Provides communication and information, including relevant release reports and documentation as required
• Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle
• Oversees regular reviews of the change and release management processes with the IT change and release manager; regularly identify and recommend service improvements
• Monitors efficiency and effectiveness by providing management information on releases to senior management as required
• Assists the IT change and release manager in completing regular audits of the change and release management process
• Analyzes incident logs caused by releases to identify occasions where the process has not been followed; highlight any repeated non-compliance and ensure timely resolution/escalation
• Collaborates with the IT risk register (working closely with the information security team) to identify and manage operational risks and work to eliminate areas of vulnerability
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 5 – 7 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

• One or more of the following skills are desired.
• Knowledge of Other: ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
• Experience with IT Service Management; Microsoft Office
• Experience with Other: an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
• Knowledge of Other: release management
• Experience with one or more of the following Other: ITIL Foundation or ITIL certificate in release, control and validation
• Understanding of SDLC and release management core principals
• JIRA, ServiceNow, Confluence, SharePoint, Microsoft Teams

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills
• Intermediate - Ability to communicate and make recommendations to upper management
• Intermediate - Ability to drive multiple projects to successful completion
• Intermediate - Possesses technical aptitude

Pay Range: $100,900.00 - $186,800.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in w