Position Summary...

What you'll do...

This position is responsible for the operation of the Labor Allocation department within the WFM team, expected to lead through influence and drive a broader workforce strategy to improve productivity and cost efficiency at the organizational level. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Responsible for the Labor generation team on the WFM team; overseeing all departments within the store to ensure the team has clear direction, proper guidance, and are developing and maintaining business rules to best support stores.

Lead the development and execution of long-term workforce strategies, aligning labor allocation with company goals, budget constraints, and operational needs. Analyze business growth projections, market trends, and other factors to forecast future workforce needs and develop proactive staffing strategies.

Manage and mentor a team, providing leadership, guidance, and support for their professional growth. Set performance goals and expectations for team members, conduct performance reviews, and foster a culture of accountability and continuous improvement. Develop training programs for staff and ensure that best practices in workforce management are being followed across all levels.

Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
 

Manage the workforce management budget, ensuring that labor costs are in line with financial goals and targets. Track and report on key financial metrics related to labor costs, productivity, and efficiency, and recommend adjustments to senior management to meet budgetary constraints.

Lead the continuous improvement of workforce management processes, including the implementation of new technologies, software, or methodologies to drive efficiency. Stay current on industry best practices, emerging trends, and technologies to ensure the organization is using the most effective systems for scheduling, labor analytics, and forecasting.

Ensure that labor management practices comply with all local, state, and federal labor laws, as well as any union agreements or contractual obligations. Proactively identify and mitigate risks related to labor shortages, workforce imbalances, or compliance issues.

Lead change initiatives related to workforce management processes, including the rollout of new tools, systems, or organizational changes, ensuring that transitions are smooth and well-communicated. Foster a culture of adaptability within the workforce management team to support organizational changes and respond to shifting business needs.

Work closely with HR and BOS teams to address workforce concerns related to scheduling, work-life balance, and other factors that impact employee satisfaction. Monitor employee engagement metrics related to workforce scheduling and allocation, and work proactively to improve morale and retention rates.

Develop and implement contingency plans to address unexpected workforce shortages, high absenteeism,