Exec Dir, Pharmacy Services and Business Development

Overview

Under the general direction of the Managing Director, Health Systems Solutions, or designee, the Executive Director (ED) of Pharmacy Services and Business Development is responsible for leading and expanding pharmacy consulting services within ForHealth Consulting. This role combines strategic oversight for all pharmacy-related consulting services with a primary focus on business development to drive growth and enhance client relationships. The ED is directly accountable for operations across all pharmacy programs and ensures superior service to clients and stakeholders.  

 

In addition to providing leadership, direction, and guidance in all pharmacy programs, this position has primary responsibility for formulating and implementing new business development strategies and marketing and sales efforts to achieve revenue and margin growth aligned with the new business and operational priorities articulated in the UMass Chan and ForHealth Consulting strategic plan. This position is the principal customer liaison responsible for developing, maintaining, and increasing customer satisfaction. The ED monitors and addresses emerging business issues to ensure the integrity and effectiveness of pharmacy programs and maintains existing business lines through ongoing program evaluation and process improvements. The ED has overall responsibility for managing and directing a diverse portfolio of contracts and a staff while assuring quality service delivery and prioritizing customer service and satisfaction.

Responsibilities

Strategic Leadership & Planning• Leads departmental strategic planning initiatives and ensures alignment with ForHealth Consulting and UMass Chans’ strategic direction and goals. • Align departmental goals with ForHealth Consulting True North Metrics (client satisfaction, employee engagement, strategic growth, financial health, and continuous improvement).• Provides leadership on ForHealth Consulting initiatives in areas consistent with enterprise goals.• Leads departmental Directors, Managers, and staff in advancing departmental and ForHealth Consulting strategic goals within their own positions and duties.• Develops, reviews, and leads new program initiatives in accordance with departmental service lines and business goals.• Participates in long-range strategic and operational planning, including identifying and securing funding sources.• Drives, manages, and leads business and financial plans to meet enterprise and departmental strategic goals. 

Business Development & Market Growth• Leads business development efforts in discovering and evaluating new pharmacy services markets, identifying business leads, and targeting specific opportunities leading to the acquisition of new business or expansion of existing business maximizing revenue/margin, while maintaining relationships with existing clients. • Independently identifies and develops new business opportunities, in-state and nationally, for pharmacy services business lines for federal, state and local government, and the private sector.• Represents pharmacy in ForHealth Consulting-led strategy meetings to identify new business opportunities, support collaboration within ForHealth Consulting solution sets, participate in go/no-go decisions on future work and develop proposal responses.• Provides strategic direction for responses to new business opportunities to achieve an appropriate balance of programmatic quality with financial competitiveness.• Oversees and participates in the development, review, and implementation of new program initiatives in accordance with core business and service line goals and objectives.• Analyzes opportunities for growth and revenue generation in the pharmacy market segment.• Forecasts business development opportunities for new markets, including return on investment and cost structure modeling.• Develops and implements strategic plans to drive out-of-state revenue generation.• Solidifies and communicates ForHealth Consulting’s brand identity, core values, and principles.

Program Oversight & Service Delivery• Oversees the development and implementation of programs and projects across business lines.• Manages and oversees departmental day-to-day operational, clinical, and administrative operations.• Ensures that pharmacy programs and services meet regulatory, legal, and contractual requirements.• Assures resources are established for optimal and necessary service delivery and implementation.• Develops infrastructure, metrics, and analytics to assess program quality and lifecycle.• Establishes and monitors performance goals and service improvement strategies.• Oversees quality management programs to document the department’s effectiveness through ongoing quality assurance and program evaluation initiatives, including setting and tracking attainment of performance goals, maintenance of program eff