Internal Customer Onboarding Specialist

Marietta, Georgia, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Atlanta, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Marietta, Georgia.

Why Guardian Pharmacy of Atlanta? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Responsible for coordinating and completing all internal tasks related to the onboarding of new business. Ensures initial servicing of new customer residents is smooth and error free by acting as internal liaison/quality assurance point person upon startup of service and on-boarding of patients.

ESSENTIAL JOB FUNCTIONS (include the following):

• Establish and maintain set up of new facilities within pharmacy management system.

  • Use account information to configure system settings including ECM folders/workflows based on requirements. 

  • Customize workflows, templates, forms, and other settings to align with the needs of the facility.

  • Communicate with Account Manager as needed to obtain adequate information for patient/facility profiles.

  • Devise plan to maintain accurate med lists until facility's go live date. 

• Conduct Quality Assurance and Testing: Ensure accuracy of information and tests interface to ensure correct setup and functionality.

• Troubleshoot issues and provide ongoing support for interface related problems.

• Collaborate with internal teams to address any identified issues or gaps in system performance.

• Serve as primary contact for eMAR/EHR-related customer and team member inquiries.

• Ensure compliance with all company policies.

• Provide assistance in pharmacy operations on an as needed basis.

• Other essential functions and duties may be assigned as needed

EDUCATION AND/OR CERTIFICATIONS

• High School Diploma or GED required

• Pharmacy Technician license/certification/registration (per state requirements)

SKILLS AND QUALIFICATIONS:

• 2+ years of related experience (advanced degree may substitute for experience)

• Advanced computer skills: pharmacy operations system experience required

• Ability to work independently and deliver to deadlines

• Ability to solve problems with minimal direction

• Great attention to detail and accuracy

• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

• Working knowledge of State Assisted Living regulations and facility requirements

• Experience working with medication administration records

ATTRIBUTES REQUIRED:              

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy

• Relational – ability to build relationships with business unit management and become “trusted advisor”

• Strategy and Planning – ability to think ahead, plan and manage time efficiently

• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level

• Team Oriented – ability to work effectively and collaboratively with all team members

LANGUAGE SKILLS:                

• Ability to communicate clearly and concisely in verbal and written form

• Strong communication skills and a customer service attitude

• Must be able to frequently communicate with customers and/or with others about customer’s requirements, com