Business Systems Analyst Senior

Date Opened: Thursday, March 19, 2026 12:00 AM

Close Date: Thursday, April 02, 2026 12:00 AM

Department: Innovation and Technology Department

Salary: $87,368.00 - $109,210.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This Workday Administrator is responsible for providing tier two support for the City’s Workday ecosystem and related third-party applications. Key responsibilities include collaborating directly with stakeholders in Human Resources, Finance, Procurement, and Budget to support the development, maintenance, and enhancement of core functionality and Business Processes. Actively participates in operational incident management and resolution, troubleshooting, and raising tickets for resolution with application suppliers. Fully engages in collaborative Scrum team cadences and supports the application of Agile Methodology around the maintenance and continuous improvement of the city’s Workday application and other third-party applications. Support for Weekly and bi-annual release processes, including participation in Automated Testing reviews and feedback sessions, development of new test cases, documentation of business requirements, acceptance criteria, and testing outcomes.

Additional duties include acting as a Subject Matter expert for Timekeeping, Scheduling, and Absence Management solutions, which includes maintaining and supporting configurations, business processes, and system settings, troubleshooting and incident management, engaging with key stakeholders across the organization, leading the development and maintenance of the timekeeping application roadmap, and representing their respective areas of support within the city’s  Governance Team activities and regular meetings.

Essential Duties & Responsibilities

Application Support and Maintenance:

• Configures, maintains, and optimizes business processes across core functional areas of HCM, Financials, Procurement, and Budget, including the review and maintenance of Business Processes, condition rules, and notifications.

• Performs overall system configuration and maintenance, with an understanding of the overall access and security model.

• Conducts regular Incident Management activities for all applications within the Workday ecosystem, including daily ticket triaging, troubleshooting, escalation of issues to Suppliers as needed, and collaborative solutioning with Functional counterparts.

• Upholds and ensures data accuracy and integrity through regular monitoring, troubleshooting, and routine audits.

• Stays abreast of best practices around the configuration and management of business processes and system settings and configurations. 

• Stays current with best practices for configuring and managing business processes, system settings, and related components.

• Utilizes a diverse set of resources to aid in the rapid resolution of issues when they arise and stays abreast of documented system issues and alerts.

• Provides consultations, guidance, and training to end-users around the use of various system functions, including business processes and reporting, to support effective system utilization and compliance with internal city policies and procedures.

• Creates and maintains system documentation and end-user guides, including configurations, standards, and tier-two support processes—in collaboration with functional teams.

Agile (Scrum) Development Team:

• Supports regular application upgrades such as new releases and/or equipment become available.

• Identifies and mitigates cross-functional impacts for fixes and new application enhancements.

• Documents business requirements, acceptance criteria, and identified outcomes, and participates in and documents testing activities and results for assigned tickets. 

• Collaborates in sp