Position Overview

Performs secretarial duties, utilizing knowledge of medical terminology, hospital, and therapy procedures. Performs secretarial and reception duties for patients needing therapy, including scheduling, registering, insurance verification, and maintaining medical records. Works in departmental and hospital software systems to complete required tasks.

Primary Department, Division, or Unit:

Inpatient Therapy and Rehabilitation Support, UHS Wilson Medical Center

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

per hour, depending on experience

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• Completes necessary communication for patient processing, including answering multi-line telephone system, scheduling patient appointments, recording and relaying information to staff, patients, and other customers.

• Completes registration of all new patients, including identifying and completing demographic and insurance verification.

• Ensures authorization for insurance is obtained prior to patient’s initial visit, and continued authorization for additional treatment sessions

• Schedules patient evaluation appointments and subsequent treatment sessions

• Manages outpatient scheduling for clinicians daily

• Prepares patient medical record prior to initial visit, and assists with ongoing medical record management

• Performs daily billing

• Compiles departmental statistics daily and reports to Administrative Secretary on a monthly basis

• Tracks and assists with documentation and claims processing for Medicare and Workers’ Compensation claims to ensure reimbursement of rehab services.

• Assists HIM in processing medical record requests and ensures authorization to release patient information

• Collects and processes co-payments from patients when applicable

• Types monthly departmental staff meeting minutes and distributes to appropriate staff.

• Has knowledge of and participates in departmental and organizational initiatives for performance improvement (PI).

• Demonstrates knowledge of hospital and departmental infection control policies.

Education/Experience

Minimum Required:

• High School Diploma or equivalent; knowledge of general office procedures and strong computer skills.

Preferred:

• Experience as a medical receptionist; knowledge of insurance applicable to outpatient medical care.
• Basic knowledge of principles and procedures for physical therapy, occupational therapy, speech and language pathology and cardiac rehabilitation.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.