Medical Assistant

The Johns Hopkins University Student Health & Well-Being (SHWB) practice group supports well-being, primary care, and mental health services for JHU students and learners across all nine schools within the University. Our integrated service delivery model provides dynamic health and well-being promotion, support and programming, student disability services including guidance and resources, and in-person primary and mental health care options at our clinics, and remote support through phone and online resources.

We define well-being as an optimal and dynamic state that allows people and communities to achieve their full potential. By focusing on the whole — the whole person, the whole educational experience, the whole institution, the whole community — well-being becomes a multifaceted goal and a shared responsibility for the entire institution.

We are committed to recruiting, hiring, and supporting the professional development of a diverse team of practitioners and support staff who bring a range of intersecting identities and personal and professional experiences to their roles. The Johns Hopkins University comprises undergraduate and graduate students and learners from across the globe, and the division of Student Health and Well-Being (SHWB) prioritizes innovative care delivery models to meet the evolving needs of our stakeholders and to support the development and sustainability of well-being.

We are seeking a Medical Assistant for a full-time position in the East Baltimore office with a requirement for availability to travel to other Baltimore area campuses and the DC campus for service delivery and in-person meetings, when necessary. This may include being available evenings and weekends for extended clinic hours, outreach programs, and crisis or emergency response.

The CMA works collaboratively within a multidisciplinary health team to optimize patient outcomes and is responsible for providing comprehensive and age-appropriate primary care to the students/learners of Johns Hopkins University.

This is a full-time non-exempt position, reporting directly to the Associate Director of Primary Care for East Baltimore and Washington, DC.

Specific Duties & Responsibilities

• Deliver care that is culturally competent, affirming a wide range of student/learner identities, and promotes the diversity, equity, and inclusion values of the Student Health and Well-Being practice.
  
• Utilize SHWB primary care policies, procedures, and protocols including standing orders to guide patient care.
  
• Create and maintain an environment of patient-focused care, anticipating and appropriately responding to student/learner needs and ensuring that the student/learners’ overall experience meets or exceeds standards of medical care.
  
• Communicate with patients via phone and secure messaging, as appropriate.
  
• Obtain vital signs and patient history such as medications, allergies, and smoking status.
  
• Perform in-house laboratory and screening tests, procedures, and treatments per protocol and as ordered.
  
• Administer medications and immunizations.
  
• Act as chaperone during sensitive exams including breast and genital exams.
  
• Obtain all specimens including venipuncture as ordered.
  
• Prepare lab specimens and accurately complete forms for transport.
  
• Ensure safe and efficient patient flow including reviewing clinic schedules and monitoring the waiting room.
  
• Maintain exam rooms, lab(s), and supply storage areas including quality controls, inventory, and coordinating with outside contractors for biohazard waste removal, laundry, etc.
  
• Track high-risk referrals and lab tests.
  
• Perform monthly equipment checks.
  
• Participate in reviewing vaccine compliance for all students, with particular emphasis on the School of Medicine, including visiting Medical Students.
  
• Delegated responsibilities include, but are not limited to,
• Assist with prior authorizations.
• Complete forms and paperwork.
• Communicate with current patients who have canceled or missed appointments or been lost to follow-up.
• Maintain patient records and reports according to standards required by the State, University, and SHWB.
  
• Provide support for quality improvement and patient satisfaction projects within the clinical practice.
  
• Participate in flu & other vaccine clinics in coordination with JHU and JH Occupational Health Services.
  
• Maintain confidentiality according to all laws, regulations, licensure requirements, and SHWB policies and procedures.
  
• Perform other duties and tasks as assigned.
  

Machines and/or Equipment used on the Job

• Daily use of