Director of Property Operations

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

POSITION SUMMARY 

Oversees the successful operation of the Facilities and Security Departments. Manages the execution of capital projects from ideation through completion. Responsible for protecting the safety of all team members and guests and the Company’s assets while ensuring that the grounds are properly maintained, and all physical facilities are always operating efficiently.  

 

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

 

• Conducts a personal daily inspection of the property to ensure it is clean, attractive, and fully functional and implements immediate remediation of problems as appropriate.
• Oversees operations for the Facilities and Security Departments including, but not limited to budget, supply chain, capital processes, and maintenance.
• Develops, implements, and manages operational goals and monitors achievements of performance objectives for areas of responsibility.
• Serves as a cross-functional, strategic leader focused on the overall goals of the Property.
• Recommends, promotes, and leads the development and execution of capital projects that add value to the Property, Region, and Company. Coordinates all activities with Corporate and Property leadership as well as external stakeholders (project managers, contractors, etc.)  
• Provides high levels of guest and team member engagement, satisfaction, and safety by developing and evaluating new and existing programs and practices and adjusting when needed.
• Serves as a property leader who mentors, trains, counsels, and works closely with all team members across the Property, in collaboration with department heads.
• Ensures proper security standards are met, oversees day-to-day security of the property, as well as ensuring training and compliance with internal controls and state regulations.
• Maintains Company assets at peak efficiency ensuring that all utilities and building systems are properly maintained to provide safe, efficient, and reliable service.
• Identifies and tracks improvements and efficiencies for physical assets and equipment.
• Develops, implement, and maintains a comprehensive set of standards for the Property.
• Manages staffing levels daily to maximize productivity and control labor costs without sacrificing customer service or safety of team members and guests. 
• Develops and maintains a preventative maintenance program that is cost-effective.
• Develops, updates, and enforces all Standard Operating Procedures for areas of responsibility.
• Ensures compliance with all regulatory compliance and OSHA standards within areas of responsibility and report potential issues to Executive Management/GM.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

• Bachelor’s degree in a related field; 7 years progressive related experience with emphasis in capital projects, project management, security, and facilities; or a combination of both.
• Must have strong problem solving, organizational, analytical, interpersonal and communication skills (oral and written).
• Must have excellent project and time management skills with the ability to multi-task and prioritize. 
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook). 
• Must have current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws.
• Strong client interface and presentation skills preferred.
• Ability to effectively prese