Commercial Lines Account Manager

The Liberty Company Insurance Brokers partners at The Budde Agency in Amityville, NY is seeking an experienced Commercial Lines Account Manager for a hybrid role. With 80 years of experience in our pocket, we’re always looking towards the future. We are a dynamic group of individuals that want to service our community.

The Liberty Company offers competitive compensation, generous benefit package, 401k with match, access to wellness programs, and an award-winning company culture that encourages employees to find their JOB (Joy of Being). If you’re enthusiastic, team-oriented, and ready to thrive in a people-first culture, we’d love to meet you!

Position Summary:

Provide prompt, accurate and courteous service to clients, producers and company personnel in a professional and positive manner.  Handle all tasks associated with obtaining, maintaining, expanding and servicing existing accounts in accordance with all agency procedures and carrier guidelines. Support company growth by working with producers, management, and other personnel on special projects or duties as directed. 

Major Responsibilities:

• Primarily responsible for small to mid-size commercial lines accounts.

• Work with Account Executive and/or Department Lead for guidance and training on all aspects of servicing clients.
• Prepare company submissions for new/renewal business, market as appropriate, and prepare proposals.
• Prepare all change requests and review audits and policies for accuracy.
• Setup and prepare new account files in account management system per agency procedures.
• Invoice all agency bill transactions within 48 hours and collect premiums accordingly. 
• Notify producer of any unpaid audits in a timely manner and request appropriate actions be made according to carrier audit guidelines and timeframe.
• Review all renewals with the producer at least 120 days prior to expiration to determine marketing strategies.
• Prepare and process cancellations when required and follow up on notices of cancellations per agency procedures.
• Respond to all carrier memos and process any necessary updates.
• Prepare and process client requests, including ID cards, evidence of property, certificates of insurance, and binders.
• Review policies and related documents for accuracy and deliver policies to insureds as needed.
• Work with producers to evaluate exposure, negotiate and interpret coverage, and review with clients as needed.
• Evaluate and recommend additional coverage based on client needs.  Quote/propose as appropriate.
• Keep producers fully informed of all important activities on their accounts.
• Review monthly reports- Aged Receivable, renewal/expirations, and Suspense reports in a timely manner.

Performance Expectations:

• Service Company and clients in a manner to avoid potential exposure to E&O claims.
• Alert management of incidents that may require management assistance or approval. 
• Respond to phone calls and e-mails within an acceptable timeframe not to exceed 24 hours.
• Process client requests (e.g. ID cards, certs, binders) within 24 hours of request.
• Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in the account management system.
• Utilize account management system suspense system to follow up on outstanding items in a timely manner to avoid overdue situations.
• Prioritize workload and request assistance as necessary to reduce backlog.
• Participate with management and oth