Sr. Change Management Specialist

Department: Human Resources
Travel Required: Up to 25%
Work Type: Onsite

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career, where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Sr. Change Management Specialist leads change management workstreams across enterprise initiatives, including business process changes, technology implementations, operational improvements, organizational changes, and other cross-functional transformation efforts. This role develops and manages change plans, stakeholder communications, change impact assessments, readiness activities, training support, adoption tracking, and sustainment plans.

This is a senior individual contributor role responsible for managing change deliverables with a higher degree of independence, judgment, and cross-functional influence. The Sr. Change Management Specialist helps build organizational change capability by supporting consistent tools, scalable practices, and effective adoption strategies across enterprise initiatives.

This role supports successful adoption by helping employees and leaders understand what is changing, why it matters, how they are impacted, and what actions are needed to sustain new ways of working.

Key Responsibilities
Change Strategy, Planning & Execution
• Serve as the change management workstream lead for assigned enterprise initiatives, ensuring change activities are integrated into project plans, milestones and implementation timelines.
• Develop and execute change management plans, including communications, stakeholder engagement, training support, readiness, adoption, and sustainment activities.
• Lead stakeholder analysis and change impact assessments to identify impacted groups, business process changes, behavior changes, adoption risks, and support needs.
• Translate project scope, timelines, and business objectives into practical change management deliverables.
• Monitor change risks and recommend actions to improve readiness, adoption, and sustainment

Change Communication & Stakeholder Support
• Develop stakeholder communications, including project announcements, leadership briefings, FAQs, talking points, change summaries, launch communications, and reinforcement messages.
• Create communication strategies that address audience needs, stakeholder concerns, timing, channels, and desired behavior changes.
• Equip leaders and business partners with messaging, tools, and resources to support effective change conversations.
• Ensure change communications are clear, practical, audience-appropriate, and aligned to enterprise priorities and project objectives.
• Identify communication gaps, resistance themes, and areas requiring additional stakeholder engagement.

Training Coordination & Learning Support
• Partner with project teams, business partners, and subject matter experts to define training needs and support role-based learning plans.
• Develop or coordinate training materials, job aids, quick reference guides, FAQs, process guides, and reinforcement resources.
• Oversee training readiness activities, including logistics, materials, completion tracking, communications, and follow-up support.
• Review training completion data and identify gaps, risks, or additional support needs.
• Support learning reinforcement strategies to help employees apply new processes, systems, tools, or ways of working.

Adoption Tracking, Readiness & Sustainment
• Develop and manage readiness assessments, adoption tracking plans, sustainment measures, and post-launch support activities.
• Track adoption metrics, readiness survey results, training completion, resistance trends, sustainment indicators, and post-launch feedback.
• Analyze adoption and readiness data to identify trends, risks, and opportunities for targeted support.
• Develop 30/60/90-day sustainment plans and summarize post-launch adoption progress.
• Provide updates and recommendations to project teams and business stakeholders regarding readiness, adoption, and sustainment

Change Management Tools, Templates & Continuous Improvement
• Develop, maintain, and improve change management templates, playbooks, toolkits, trackers, content libraries, and reusable resources.
• Promote consistent use of change management tools and pra