Associate Director, Senior Application Support, Capital Markets (Trade Floor)

Job Description

What is the opportunity?

The Production & Risk Service group within Quantitative and Technology Services is looking for a seasoned application support analyst for our client (CRM, CLM, CSI, Client First), Banking, Data Analytics (Equities Research) and Digital Channels platforms. We support fast-paced global businesses with evolving needs and requirements.  Your ability to take ownership of our production estate combined with a natural sense of curiosity and pride in a job well done will help you success in the role.

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests

• Proactive management and governance of our applications and platforms

• Leverage automation to drive efficiency and to improve the soundness of our operating environment

• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices

• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives

• Provide effective incident, problem and release management and regular project updates to stakeholders and the business.

• Provide white-glove service to our business users.

• Drive IT governance and de-risking initiatives

• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model

What do you need to succeed?

Must-have

• Bachelors of Science degree or equivalent

• Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms (24x7 coverage across different regions)

• Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)

• Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)

• Experience with troubleshooting .Net/.Net Core applications

• Experience with MS SQL or other equivalent relationship database.  Ability to write on the fly database statements

• Experience with the ITIL Incident, Problem, Change Management platform (such as Service Now)

• Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.

• Good organization skills , ability to effectively context switch and thrive in a fast pace environment; excellent verbal and written communication skills, strong interpersonal skills and self-starter attitude; Proven ability to collaborate well with others, be strategically focused and realize continuous improvements

• Proven Ability to communicate well with Senior Management, Front Office and stakeholders, ability to measure business impact and communicate effectively

• Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries

Nice-to-have

• Understanding of DevOps CI/CD Pipelines

• Experiences with the Securitization and Conduit finance business.

• Experiences with Client onboarding or relationship management systems like SalesForce, Fenergo.

• Experiences with monitoring software like (ITRS Geneos, Nagios, AppDynamics, Dyantrace or equivalent)

• Experiences with BMC Control M (preferred), autosys, tidal or other batch scheduling platforms.

• Knowledge of CRM (such as salesforce), client onboarding (KYC – Fenergo), surveillance system (Smarsh) and data analytics platform (Aperture) a plus.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services