RPO Project Manager - Japanese bilingual

About Pasona N A, Inc.

At Pasona N A, Inc., delivers strategic HR and talent solutions to help companies build and scale high-performing teams—locally and globally. With deep roots in Japanese and U.S. business culture, we provide talent solutions that are both culturally aligned and performance-focused. Our Recruitment Process Outsourcing (RPO) model offers clients scalable, efficient, and high-touch hiring services tailored to their industry and business goals.

As part of a global network, Pasona is recognized for our commitment to innovation, partnership, and service excellence—and we’re growing. Join us in our mission to transform recruitment into a strategic advantage for our clients.

Your Role: What You’ll Be Doing

As a Project Manager in our RPO division, you will be the linchpin in delivering high-quality, end-to-end recruitment solutions for our clients. This is a strategic and client-facing leadership role that blends recruitment operations, stakeholder management, and project delivery in a fast-paced, multilingual environment.

You will lead cross-functional teams and oversee complex hiring initiatives, ensuring client satisfaction, operational excellence, and timely, on-budget delivery. When not assigned to an RPO project, you will also support our agency recruitment business as needed.

Key Responsibilities

• Client Partnership & Leadership
• • Act as the primary liaison between clients and internal recruitment teams.
  • Lead client kickoff, strategy, and status meetings with clarity and confidence.
  • Build trusted relationships and proactively anticipate client needs.
• Project & Program Management
• • Develop and manage detailed project plans, timelines, budgets, and KPIs.
  • Assign and oversee workstreams across recruiters, coordinators, and sourcers.
  • Track progress, manage escalations, and ensure continuous service delivery improvement.
• Team Enablement & Process Optimization
• • Train and mentor team members on RPO process excellence, compliance, and client culture.
  • Implement process enhancements and automation to increase efficiency and reduce time-to-fill.
  • Maintain documentation, SOPs, and workflow alignment with service-level agreements (SLAs).
• Quality, Compliance & Reporting
• • Ensure compliance with client hiring policies and U.S. labor regulations.
  • Monitor recruitment metrics and prepare performance dashboards for executive stakeholders.
  • Recommend strategic pivots based on performance data, feedback, and talent market trends.

What You Bring

Required Qualifications

• 3–5+ years of experience in project management or RPO leadership, preferably with large enterprise or global clients.
• Proven experience overseeing high-volume or complex hiring initiatives.
• Exceptional organizational, communication, and multi-tasking skills.
• Proficiency with ATS/CRM platforms, HR Technology and Microsoft Office (especially Excel and PowerPoint).
• Strong analytical mindset with the ability to turn data into insights.

Preferred Qualifications

• PMP, PHR, or SHRM-CP certification.
• Experience with recruitment technologies such as VMS, ATS, HRIS, or analytics dashboards.
• Experience working with multicultural teams or global clients.
• Bilingual proficiency in Japanese and English is strongly preferred and highly valued for this role.

Ideal Candidate Traits

• Advanced leadership skills with a collaborative and coaching-oriented approach.
• Confident in managing up and across, with a high degree of accountability.
• Detail-oriented but able to zoom out and think strategically.
• <