Senior Director, Solution Advisory

We are seeking a highly experienced Senior Director, Solution Advisory to lead our must-win deals and drive innovation working closely with our sales and product teams. The ideal candidate will have over 15 years of experience in solution advisory leadership roles, a good understanding of the Contract Lifecycle Management space, and a proven track record of successful customer acquisition. This position requires exceptional leadership, strategic thinking, and a passion for delivering innovative solutions to our clients. The ability to present to all levels within an organization is fundamental to the role. This role is critical within the Customer Innovation and Advisory organization at Icertis. Reporting to the Associate Vice President, Solution Advisory, this individual will support must-win deals, enablement with Partners and support value demonstrations across prospects and existing customers. 

• Solution Advisory: 

Provide expert demonstrations on Icertis products, including our Generative AI solutions, helping prospects and clients leverage solutions to meet their business needs. Focus on a tell-show-tell and value-based delivery. 

Collaborate with internal teams to develop and implement the right sales strategy to meet customer requirements. 

• Customer-Centric Approach: 

Proven ability to understand customer pain points, articulate value propositions effectively, and leverage this understanding to create impactful solutions. 

• Cross-Functional Collaboration 

Experience collaborating with Sales, Product Marketing, and Product Management teams, translating industry insights into actionable plans aligned with company objectives. 

• Market Insights 

Stay informed about industry trends, AI product updates, and competitive landscape to inform strategic decisions. 

Identify new business opportunities and areas for growth within the Icertis ecosystem, including our Agentic platform. 

• Client Engagement: 

Engage with key stakeholders within prospects and clients to understand their requirements and challenges, ensuring our solutions meet their expectations. 

Drive customer success initiatives to enhance satisfaction and retention. 

• Performance Metrics: 

Establish and monitor key performance indicators (KPIs) to measure the effectiveness of partnerships and solution delivery. 

Report on progress and outcomes to executive leadership.